The MiVoice Business Console is a completely PC-based call-handling setup with an intuitive graphical user interface for the department or office attendant.
- Full PC control – enables operators to perform call handling tasks with the numeric keypad of a PC keyboard and customize toolbars with commonly used commands
- Transfer Assistant – displays the results of an automatic and dynamic search for each caller, allowing quick, efficient transfers
- Quick Transfer / Answer – allows operators to select how they want to transfer calls
- All Console Call History – provides all operators with a complete history of all calls that have been handled by the answer point, giving the operators the ability to track down difficult transfers
- Busy Lamp Field (BLF) – allows operators to monitor up to 5,000 extensions or line appearance statuses
- Multiple BLF Lists, Customizable BLF Views, and Tile-Based BLF – provide at-a-glance phone status of contacts in a customizable view
- Comprehensive Hospitality Feature Set for hotel operators and receptionists
- Home operator support via the Mitel Border Gateway (MBG) – saves office space and adds scalability
- Attendant Reports with Mitel Call Accounting – provide business intelligence
- Incoming Calls Queue – provides visual indication of all incoming calls, allowing operators to prioritize calls and customize their greeting
