Nortel BCM50 Case Studies

Nortel BCM 50

Business Communication Manager 50

Nortel BCM50

Amnesty International
The Irish branch of this international charity can now handle more calls with greater flexibility, thanks to a new communications solution built on Nortel’s market-leading Business Communications Manager.
08/27/2008
Locallife
This business directory service is on target to grow its franchise operations through a new Nortel contact centre deployment.
05/16/2008
DBM
International employment transition company opts for a Nortel solution to standardise its communications across eleven sites and reduce call costs.
05/15/2008
Taurus Bathrooms
This high street bathroom retailer is empowered to enhance its online customer service thanks to a sophisticated new phone infrastructure.
05/15/2008-1
Dunfermline Building Society
A sophisticated Nortel contact centre solution, implemented across 37 sites of this UK financial organisation, will improve customer service, transform telemarketing and provide the foundations for a full VoIP infrastructure.
05/14/2008
Rushmoor Borough Council
A sophisticated IP contact centre solution is implemented in line with the Transformational Government Agenda, to improve service delivery to local residents, and to increase staff productivity and efficiency.
05/06/2008
HMV Group
A range of IP and digital communications tools from Nortel enable this leading global retailer to improve customer service and boost staff productivity.
05/06/2008
Cash Converters
A complete IT restructure involving the implementation of a Nortel VoIP network reduces costs, provides improved functionality and establishes a platform for growth for this expanding retail chain.
04/25/2008
R&T Tours
A UK tour operator improves customer service thanks to the comprehensive digital telephony functionality of the Nortel Business Communications Manager – improving the speed, efficiency and quality of call handling.
03/12/2008
Rugby High School
A feature-rich solution enables this leading high school to communicate with parents and staff more efficiently, and to manage the peaks of call traffic which are typical within educational establishments.
03/06/2008
Dexters Estate Agents
A top London estate agency chooses a Nortel telephony solution across multiple sites, to improve staff productivity, simplify system management and reduce overall cost.
03/06/2008

Vancouver Organizing Committee for the 2010 Winter Games
The Vancouver Organizing Committee for the 2010 Olympic and Paralympic Winter Games (VANOC) teams up with Nortel and Bell Canada to deliver a single, reliable and highly secure network to meet all the communication needs of participants, staff, media and spectators.
05/09/2007

Citizens Advice Bureau
A UK charity chooses the rich IP telephony functionality of the Nortel Business Communications Manager – vastly reducing the cost of inter-site calls, whilst offering wider access to its critical advice services.
10/17/2007
Cedar Health Centre
A brand new health centre in Portlaoise, Ireland that was looking for a basic telephony solution to support its suite of treatment rooms, surgery and waiting room.
08/19/2007
Peppermint Events
Peppermint Events previously shared its offices with sister company Mint Group, but, due to growth of the business decided to relocate to its own premises. The company therefore required a telephony system, one with scalability - to increase and decrease users as and when necessary - accompanied by effective call routing.
07/29/2007
Hospital Lane Dental Clinic
A cutting-edge UK dental practice transforms front-of-house service through the comprehensive digital capabilities of the Nortel Business Communications Manager.
06/12/2007

T.A. Brannon Steel
This heavy equipment manufacturer updated its mobile voice system with a Nortel Digital Mobility deployment, and in the process, now also enjoys a fully converged Nortel solution featuring the Business Communications Manager 400.
04/02/2007

Business Communications Manager Flash Demo
This multimedia demo provides an overview and explains the functionality of the Business Communications Manager.

Metro Chrysler Dodge Jeep
Having first deployed a Nortel converged communications solution, Metro Chrysler Dodge Jeep then turned to the industry innovator for Voice over IP (VoIP) and wireless access, affording improved customer service.
10/20/2006
POWER Engineers, Inc
In an industry that 'lives and dies' on collaboration amid a rapidly changing world, POWER Engineers, Inc. turned to a Nortel converged network solution and applications for improved and more reliable communications. Its offices, technical engineers and professionals working across the globe stay in touch, ensuring superior customer service across multiple industry sectors.
09/26/2006
Orion Expedition Cruises
The Australian owned and operated cruise line uses Nortel’s BCM to simplify network management, reduce cost and provide staff with mobile flexibility, regardless of geographic location.
07/17/2006
Coventry Building Society
BT and Nortel deliver an innovative IP-based communications solution, allowing this major UK Building Society to radically transform customer contact across its branch network.
06/22/2006
Fossil
Well known for its extensive line of fashion watches, this leading manufacturer and distributor chose Nortel's converged networking solutions to support a rapidly growing global manufacturing, distribution and retail operation.
06/01/2006
Telstra Incorporated
The US subsidiary of the Australian-based global carrier calls on Nortel to deliver a converged voice and data solution to provide seamless communication and collaboration capabilities through its offices.
03/10/2006
ITEL
Using a powerful multimedia call centre solution based on Nortel's Business Communications Manager portfolio, a UK business communication systems provider has achieved increased productivity and customer satisfaction.
02/12/2006
Benz Travel
Nortel's cost-effective virtual contact centre solution, based on Business Communications Manager, has enabled this ambitious travel agency to develop an international operation with minimum risk whilst improving customer service levels.
02/12/2006
Tamura
IP communications technology based on the Business Communications Manager has helped a growing electronics manufacturer to enhance its operational agility and prepare for greater expansion, while at the same time reducing its operational expenditure.
02/12/2006
Coastline Housing
By introducing an IP telephony solution with contact centre functionality, based on the Business Communications Manager, a housing association in Cornwall can now provide improved service to the community at lower operational cost.
02/12/2006
Hancock Lumber
With a solution based on Nortel's Business Communications Manager 400, Hancock Lumber combines its tradition of great service with the convenience of converged and wireless communications to better meet the needs of its customers.
10/07/2005
United Community Banks, Inc.
This $5.5 billion multi-bank holding company gains flexibility and takes customer service to even higher levels on a single unified network platform, with Nortel’s Business Communications Manager.
09/12/2005
Blaze Acumen
The chartered accounting and advisory firm in Melbourne gains integrated business communication services through Nortel’s secure mobility and IP solutions.
05/02/2005
Adelphi
A pharmaceutical market-intelligence company, implements an end-to-end IP Telephony solution from Nortel to lower costs and extend functionality for global workforce.
11/01/2004
Western Elms Surgery
By installing Nortel's Business Communication Manager (BCM), the surgery has been enabled to improve the management and performance of telephone communication with patients. This has helped the surgey to enhance the quality of its patient care and improve staff productivity and job satisfaction.
11/01/2004
JB HiFi
Australia's fastest growing independent retailer of home entertainment uses Nortel solutions to keep down costs and ensure its network can handle continued business expansions with ease.
05/14/2004
Mornington Peninsula Real Estate
The Australian real estate agency specializing in the area known as “Melbourne’s playground” relies on Nortel’s convergence and mobility solutions to keep its agents connected, wherever they are.
05/11/2004
Dorwaal Insurance Group
Dorwaal improved customer service, streamlined operations and made cost savings by installing the Nortel BCM in each of its 6 branch offices.
11/01/2003
Gwent Healthcare NHS Trust
The largest NHS Trust in Wales is delivering quality healthcare with a converged voice and data solution based on the full suite of Nortel products.
02/01/2003
FCT electronic
FCT chose Nortel to implement a converged voice and data network for reduced costs and improved communications. Nortel presented a solution of IP-enabled Meridian business communications systems with DECT mobile telephone sets, with CallPilot for a unified messaging system.
11/01/2002
Buca di Beppo
Buca di Beppo deployed a Nortel VoIP (Voice over Internet Protocol) and Call Center solution saving an average of $300-$400 per month, per location on communications costs.
08/01/2001