Nortel's Converged Office for Communication Server 1000 integrates Nortel business-grade telephony with Microsoft desktop collaboration and communication systems in an open-SIP, standards-based environment. This robust, enterprise-class architecture provides a winning solution that goes beyond the complexity of competitive middleware offerings. Converged Office supports:
The use of Microsoft Live Communications Server 2005 and Office Communications Server 2007 soft client as the user's communication interface.
Microsoft Live Communications Server 2005 and Office Communications Server 2007 that provides real-time, multimedia communications, such as instant messaging, presence, directory look-up, file exchange, access to public instant messaging and point-to-point video.
The Communication Server 1000 delivers hundreds of business-grade telephony features for IP clients, desktop phones and wireless devices.
Telephony presence and integrated click-to-call over IP.
Optional Nortel Application Center capabilities, such as unified messaging, multimedia conferencing, contact center functions, interactive voice response and Web integration - which can be integrated into an overall enterprise solution.
Features
Communication Server 1000 provides rich telephony features set and telephony presence
Standards base SIP interface between the Communication Server 1000 and Microsoft's Live Communication Server 2005 and Office Communications Server 2007
Open SIP CTI (TR/87) interface for 3rd party application integration
Support for Click to Call and Remote Call Control capabilities
Full system redundancy options
Integration with Active Directory eliminates separate provisioning
Gateway support for PSTN connectivity
Call bridging between PC and telephone via SIP
Support of Microsoft Office Communicator as a voice soft client with Communication Server 1000
No additional hardware required
Extends the Nortel business-grade telephony features such as Call Forward No Answer, Group Call, Unified Messaging, Call Detail Recording, and Attendant Recall to Converged Office users
Enables use of customer voice networks and Nortel-provided dial plans for Office Communicator clients when placing telephone calls
Supports simultaneous ring support from the Nortel Call server to enable the user to answer incoming calls using the Microsoft Office Communicator or the Communication Server 1000 Desktop client phone
Enables calling between Microsoft Office Communicator, Communication Server 1000, and MCS 5100 clients, and PSTN. Users can access all telephony network resources through the Office Communicator client
Provides call accounting for Communicator-originated calls
Provides convergence beyond the Microsoft desktop Instant Messaging client and into the full suite of Microsoft applications and documents
Allows users to invoke many of the telephone features of the Communication Server 1000 phones through the intuitive user interface of the PC client
Provides the ability to monitor the presence states of users when they are on another call
Allows the Office Communicator client to complement the voice communications between two users by offering the ability to add other media types, such as video, instant messaging, file and application sharing, to a voice call in real time
Supports geographic redundancy through its redundant SIP CTI design
Capitalizes on the redundancy features of the Communication Server 1000 SIP Gateway and NRS with the Telephony Gateway design
Uses Active Directory to resolve user ID and phone number translations. A software component, the Multimedia Convergence Manager helps to ensure the proper interoperability between the two systems with respect to protocols, users, and phone numbers managed within the Active Directory.
Benefits
Enhance employee productivity through the integration of Communication Server 1000 telephony into Office Communicator Client
Reduced communication costs through toll avoidance and reduced cell usage
Simplify communications with a single communications client for IM, presence, IP telephony, collaboration, data transfer
Enhance mobility offering by integrating Communication Server 1000 functionality and PSTN access to Communicator Client
Enhance collaboration by providing telephony presence and telephony control to application users
Tight Integration of IP Telephony with Microsoft Office Communicator
Public and Private Gateways for Microsoft Office Communicator
Business Continuity of Remote Call Control and Telephony Gateway
Compatibility with Nortel Applications Center suite
Converged Office
