Nortel BCM WallBoards,BCM400,BCM50,BCM450 Call Center WallBoards

Nortel BCM Intelligent Contact Center WallBoards

ACD WallBoards & IPView WallBoards

The Call Center ACD ipView WallBoard is the only WallBoard for use with the Call Centre Reporting application on the Nortel BCM,BCM400,BCM50,BCM450 Business Communications Manager (BCM) and CallPilot 100/150. IpView WallBoards have an integrated 10/100 BaseT NIC and can be installed in minutes. Simply apply power and input a unique IP address.

Architecture Overview BCM Call Center ACD WallBoard

Features & Benefits Call Center ACD WallBoard :
· Integrated Network Interface Card (NIC)
· User Definable IP Address
· Integrated Auto Sensing 110 / 220 v PSU
· Available in two sizes
· Supports Audible Alarms
· Physical Installation
· Configuration
· Display Parameters
· Display of Titles and Messages
· Hi Intensity LED’s
· Minimal Network Traffic
· Competitively Priced

Architecture Overview
The ipView WallBoard is a compact, high intensity tri-colour (red, green, yellow) display device. It possesses an integral NIC and has been specifically designed to operate with the ipView BoardServer.

The ipView BoardServer gathers information on the real time and historical activity of a Call Centre. Information is passed via TCP/IP (over the customers LAN or WAN), using a secure proprietary format, to either an ipView SoftBoard or an ipView WallBoard.

Features & Benefits Call Center ACD ipView WallBoard
Integrated Network Interface Card (NIC)
The ipView WallBoard has on integrated on board NIC, which uses the universal RJ45 connector as its interface to a customers IT Network. This means that there are no distance limitations or special serial cabling required with the installation of the ipView WallBoard.

User Definable IP Address
The ipView WallBoard is shipped with a default IP Address and a software utility, which enables the IP address to be changed to one specified by the end user. This enables the ipView WallBoard to conform to the IP addressing policies of individual companies.

Integrated Auto Sensing 110 / 220 v PSU
The ipView WallBoard is a Global product. It has an integrated auto sensing 110 / 220V Power Supply Unit which ensures that it is compatible with all the major Global Markets. There are no switches to select, no mistakes to be made. The PSU automatically detects the local Voltage and configures itself accordingly.

Call Center ACD ipView WallBoard Available in two sizes
ipView WallBoards are available in two sizes, each displaying 2 Rows of 16 Characters:

Standard 647mm x 188mm x 66mm 40mm Character Height

Large 838cm x 283cm x 93cm 80mm Character Height

98% of applications will be satisfied by the Standard version of the product. However, if after installing the Standard WallBoard you wish to upgrade to the Large version a full credit (less carriage) will be offered if the upgrade request is notified to ITEL within 10 days of delivery.

Call Center ACD ipView WallBoard Supports Audible Alarms
On occasions it is necessary to bring to the attention of Call Centre agents the status of Alarming / Unacceptable parameters or the presence of an important message. To facilitate this the ipView WallBoard can emit an audible alarm, which will be heard above even the noisiest of Call Centres!

Configuration
IpView WallBoards require no on site configuration, other than to input an alternative IP address to the systems default (if required). The choice of what to display is made in the ipView BoardServer or in the case of BCM and CallPilot 100/150, in the Call Centre Reporting software. In the majority of cases it is Customer installable!

Display Parameters
Up to 6 separate real time Call Centre parameters can be displayed on an ipView WallBoard. The choice of parameters varies depending upon what the ipView BoardServer is connected to. The list of Parameters detailed below reflects the options available on BCM 2.5 and CallPilot 100/150

Display of Titles and Messages
Static Titles and Scrolling Text Messages can be displayed on the ipView WallBoard. Titles appear on the top line of the ipView WallBoard and reduce the number of Parameters displayed to 3. Messages can be up to 64 characters long and scroll horizontally across the ipView WallBoard. During the period when a message scrolls no Parameters are displayed. Messages will cycle 3 times ensuring that Scrolling Messages can be:

Manual Message - Entered and sent manually

Library Message - Selected from a message library and sent manually

Scheduled Message - Selected from a message library and sent automatically at defined times of the day, days of the week

Alarm Message - Selected from the message library and sent automatically when selected parameters exceed their alarm thresholds. Alarm messages can have the real time values of a parameter embedded into the alarm message.

Automatic Message - Generated automatically from the Hourly and Daily summaries and sent at the end on each Hour / Day

Hi Intensity LED’s
These special LED’s enable the information being displayed on the ipView WallBoard to be clearly seen from distances in excess of 50 Metres. Unlike normal LED’s the ones used in the ipView WallBoard provide a viewing arc of >150º.

Minimal Network traffic
Each ipView WallBoard generates a maximum of 0.32Kb/s and a mean of 0.16Kb/s of data traffic. This enables the WallBoards to be reliably used across LANs and WANs without impacting the performance of a Network. Ideal for agents working from home.

Competitively Priced
IP enabled WallBoards have major advantages over traditional serial WallBoards in that no special caballing or signal boosters are required. IP WallBoards are standard Network Devices which connect directly to a LAN / WAN. This means that the WallBoard can be connected anywhere in your business for the same cost.

The cost of implementing IP WallBoards can be broken down as follows:

Data collection and distribution software (Server software)

Installation and Systems Integration of the Server software

Installation of the WallBoard, including caballing

Capital cost of IP WallBoard

Maintenance of the Data Collection Software and IP WallBoard

Due to our unique integration with various telephone systems the total cost of implementing ipView WallBoards is significantly less than any other supplier. Contact us for information on your nearest approved supplier.

Technical Information
ipView WallBoard Compatibility
The ipView WallBoard is fully compatible with BCM 2.5 & CallPilot 100/150 Call Centre Reporting software. It is also fully compatible with all versions of the ipView BoardServer.

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BCM IPView WallBoard

BCM IP Soft Board