Business Communications Manager ( Avaya/Nortel Business Communications Manager – BCM 50, BCM 400, BCM 450) is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms.
This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.
Unified Messaging
BCM 450 consolidates voice, fax and email messages onto users’ PCs, laptops or PDAs, managing them through one standard application such as Microsoft Outlook or Exchange. Important messages are sent and received regardless of device – a time saver and productivity booster.
Message Forwarding
Voice, fax, or text messages can be forwarded to client email and PDAs. Users can attach a WAV file to email and play the voice message or see a fax message. Its simple to install with no add-on client software or firmware required.
Meet-Me Conferencing
Reduce expenses by eliminating the need for external services. Parties can easily establish a teleconference for up to 120 participants using the CEC, with 60 simultaneous participants on one conference. A rich set of user controls enables the “chairperson” to start, stop, secure and control the conference.
SIP Trunking Support
BCM 450 offers SIP trunking to enable businesses to simplify their network through convergence and achieve significant cost savings. BCM 450 SIP trunking interoperability is available through a number of industry leading service providers.
Computer Telephony Integration
CTI is simple to activate, set up, and manage. Third-party, PC-based applications can be used to control telephone services, such as a click-to-call company directory or automatic screen “pops” of a customer’s account status alongside a customer’s call.
Integrated Intelligent Contact Center
With this capability, businesses can direct clients and customers to the right contact quickly to increase customer satisfaction and agent productivity. Advanced reporting and multimedia applications maximize customization and flexibility.
FindMe/FollowMe
This capability enables simultaneous ringing of up to five external devices (cell-phone, PDA, etc.) when a call is received by a desk phone on the Business Communications Manager system. It supports active call hand-off back and forth between different devices. Users can customize forwarding schedule based on time-of-day and day-of-week.
InTouch Federated Presence
This function delivers true federated presence, and popular integrated communications applications and capabilities. InTouch lets users communicate easily with anyone in their personal directory across Microsoft Outlook, Business Communications Manager, MSN, and Skype for click-to-call, click-to-IM and click to e-mail.
Buy from a trusted Avaya Authorized Partner VoIP Business phone system for businesses of all types and sizes Contact us 416.398.4448
