A Simple and Robust Multichannel Contact Center for IP Office
Customer expectations have risen dramatically, requiring companies to develop a far broader set of capabilities for their customer interactions. To be successful today, small and mid-size businesses must be capable of responding swiftly, efficiently and accurately to their customers no matter which channel of interaction – or combination of channels – customers choose.
Putting You Ahead of the Competition Businesses that want to differentiate themselves in today’s competitive global market environment must be able to provide superior service and high quality customer interactions. The demands placed on an efficiently functioning contact centre are high: service must be superior, and tailored to the individual needs of customers. Idle time and operating costs need to be reduced, while at the same time the business must be accessible around the clock, and still have the ability to respond quickly during peak busy times. Avaya IP Office Contact Center extends Avaya innovation in contact centres to small and mid-size businesses, giving them the simplicity and value they require.
Optimized for use with Avaya IP Office software, the solution enables blended multichannel capabilities to enhance and expand customer communications.
IP Office Contact Centre is a true end-to-end solution for businesses that want to differentiate their services from the competition, achieve better customer segmentation, and increase the value of each customer relationship – which can translate into more satisfied customers and a more profitable business. With IP Office Contact Centre, businesses can integrate voice, e-mail, and web chat channels, and pro actively manage the entire customer interaction life-cycle. Your business can begin at its own pace with one channel such as voice, for example, and add other channels such as e-mail as your objectives evolve.