Cisco(VoIP)Unified Communications 500
Cisco Phone system General Questions

Cisco Phone System UC and IP Phones

Unified Communications 500 Cisco Phone system General Questions

Q. What is the Cisco® Unified IP Phone 500 Series?
A. The Cisco Unified IP Phone 500 Series is a group of cost-effective, entry-level phones designed to work solely with the Cisco Unified Communications 500 Series for Small Business. These phones address the needs of a cubicle, lobby, laboratory, manufacturing floor, or hallway environment. They have enough features to be used for cubicle, retail, classroom, or manufacturing workers or for anyone who conducts moderate amounts of telephone traffic. Four models are available. The Cisco Unified IP Phones 521G and 521SG both provide a single line with two call line appearances. The Cisco Unified IP Phones 524G and 524SG provide four line keys with up to eight call line appearances. Each model has four soft feature keys that provide one-touch access to redial, transfer, conference, and hold or resume. The Cisco 521G, 524G, 521SG, and 524SG also have fixed feature keys that provide mute, full-duplex speakerphone, headset, and voicemail access features and a menu key to access call history, directory, network settings, user preferences, reboot, restart, and factory reset. Additionally, the Cisco Unified IP Phones 521SG and 524SG offer a 10/100 switch port for LAN connection to a co-located PC.
Q. What is the difference between the 52xG and 52xSG models?
A. The only difference between the 52xG and 52xSG phone models is the 10/100 PC switch port that is included with the 52xSG models. The 52xG models do not include a 10/100 PC switch port.
Q. Are the Cisco Unified IP Phones 521G, 524G, 521SG, and 524SG replacing existing phones in the Cisco Smart Business Communications System (SBCS) portfolio?
A. No. These new phones are additions to the expansive Cisco IP endpoints available in the SBCS portfolio.
Q. What are the main differences between the Cisco Unified IP Phone 500 Series and the other entry-level Cisco phones?
A. Refer to Table 1 for feature differences. In general, the Cisco Unified IP Phones 521G, 524G, 521SG, and 524SG are low-cost, fully featured phones. Some of the primary differences between the Cisco Unified IP Phones 7906G and 7911G, the Cisco Unified SIP Phone 3911, and the Cisco Unified IP Phone 500 Series follow:
• The Cisco Unified IP Phones 7906G and 7911G offer support for Extensible Markup Language (XML) applications.

• The Cisco Unified IP Phones 7906G and 7911G offer enhanced security such as certificates, Secure Real-Time Transport Protocol (SRTP), and Transport Layer Security (TLS).

• The Cisco Unified IP Phones 7906G and 7911G support extended features such as Telephony Application Programming Interface (TAPI)-based applications and Extension Mobility.

• The Cisco Unified SIP Phone 3911 provides a single line with a half-duplex speakerphone. It has fixed feature keys that provide one-touch access to redial, transfer, conference, line button, hold or resume, mute, speakerphone, and voicemail access features. This phone has no soft keys

Comparison of Cisco Unified IP Phones 7906G, 7911G, and 3911 and the Cisco Unified IP Phone 500 Series Models

Q. Who are the target customers for the Cisco Unified IP Phone 500 Series?
A. The Cisco Unified IP Phones 521G, 524G, 521SG, and 524SG address the communication needs of any Cisco Smart Business Communications System (SBCS) implementation. These phones are designed to work solely with the Cisco Unified Communications 500 Series for Small Business, the central piece of any SBCS solution. These phones can be used in cubicles, lobbies, in laboratories, on a manufacturing floor, or on the wall in a hallway or breakroom. These phones are an excellent choice for customers undergoing the transition from traditional digital or hybrid key systems (KTS) and private branch exchanges (PBXs) to the Cisco Unified Communications 500 Series system. Additionally, the phones are optimized for solution deployments to replace traditional voice systems, or to layer a next-generation voice solution into a Category 5 (CAT5) wired environment.
Q. Who can sell the Cisco Unified IP Phone 500 Series models?
A. Partners who are Cisco Select Certified or higher can sell these phones.
Q. What should I do if I want to upgrade from an older phone to one of these new phones?
A. The Cisco Technology Migration Program (TMP) will be available within two weeks of first customer shipment (FCS). Use the Cisco TMP tool to verify the discount.
Q. What Cisco Configuration Assistant release is required for the Cisco Unified IP Phone 500 Series?
A. Cisco Unified IP Phone 521G and 524G models are supported by Cisco Configuration Assistant release 1.6 and later. The Cisco 521SG and 524SG are supported by Cisco Configuration Assistant Release 1.8 and later.
Q. What release of Cisco IOS Software does my Cisco Unified Communications 500 Series platform need in order to support the new Cisco Unified IP Phone 521G and 524G models? What IOS release is required to support the Cisco Unified IP Phone 521SG and 524SG models?
A. The Cisco Unified Communications 500 Series needs to be running Cisco IOS Software Release 12.4(11)XW7 and above to support the 52xG models. The 52xSG phone models require Cisco IOS Software Release 12.4(11) XW9 and above.
Q. What languages are supported on the Cisco Unified IP Phone 500 Series?
A. The Cisco Unified IP Phone 500 Series currently supports Czech, Dutch, English, French, German, Japanese, Italian, Slovak, Spanish, and Swedish.
Q. Do the 500 Series phones support the Cisco Unified IP Phone Expansion Modules 7914, 7915 & 7916?
A. No, the Cisco Unified IP Phones 500 Series do not support any expansion modules.
Q. Do the phones support Cisco Unified Video Advantage for desktop videoconferencing?
A. No.
Q. What codecs does the Cisco Unified IP Phone 500 Series support?
A. G.711, G.729, and G.729a audio-compression codecs are supported.
Q. Do the phones have speakerphone capability?
A. Yes; a hands-free full-duplex speakerphone with a built-in microphone is supported.
Q. Do the phones have headset connectivity?
A. Yes; a 2.5-mm connector on the phone enables the use of a headset.
Q. Does Cisco Unified Communications Manager Express support the Cisco Unified IP Phone 500 Series?
A. Yes, but the phones will work only when plugged into the Cisco Unified Communications 500 Series, which runs Cisco Unified Communications Manager Express for its call processing.
Q. Do the phones support Survivable Remote Site Telephony (SRST)?
A. No. The Cisco Unified Communications 500 Series does not support SRST; therefore, any phones attached to it will not support it.
Power

Q. Do the phones support Cisco Inline Power or IEEE 802.3af Power over Ethernet (PoE)?
A. The phones support only IEEE 802.3af PoE.
Q. What are the power requirements for the Cisco Unified IP Phone 500 Series?
A. The maximum power that the Cisco Unified IP Phone 500 Series models require is 5 watts.
Q. Is there a recommended powering option?
A. No. Powering decisions depend on the customer's environment. You can use IEEE 802.3af PoE, or use the Cisco Unified IP Phone 500 Series external power adapter for local power. This external power adapter is sold as an accessory for the Cisco 500 Series phones.
Q. Can the phone displays be turned off when not in use to conserve power?
A. Yes. The phones have the ability to conserve energy by having their displays shut off. The user can set the phone to have the display turn off when a predetermined amount of time has passed since the phone was used. The user can turn the display back on simply by pushing a button on the phone or lifting the handset.
Availability and Ordering

Q. When can I order the Cisco Unified IP Phone 500 Series?
A. The Cisco Unified IP Phones 521G and 524G are currently orderable worldwide. The 521SG and 524SG phones will be orderable worldwide in late August 2008 and, like all Cisco products, will be on controlled release for a short period of time. The phones will become orderable worldwide within six weeks of the initial shipments.
Q. Is a station user license required?
A. No. These phones do not require a station license. The Cisco Unified Communications 500 Series unit that the phones are plugged into comes with built-in station licenses.
Q. What items are included in the Cisco Unified IP Phone 500 Series list prices?
A. The Cisco Unified IP Phones 521G, 524G, 521SG, and 524SG ship with the base unit, an attachable foot stand, a handset, a handset cord, an Ethernet cord, and documentation.
Q. What accessories are available for the Cisco Unified IP Phone 500 Series?
A. Cisco Unified IP Phone 500 Series accessories are an external power adapter, a wall-mount kit, and a spare handset. In the event that a new handset cord is required, you can simply order the standard handset cord that is available for the Cisco Unified IP Phone 7900 Series. This cord will also work for the Cisco 500 Series phones.
For More Information

Q. Where can I learn more about the new Cisco Unified IP Phone 500 Series?

Looking to buy a IP Phone System?
Local Installation of Cisco IP Phones (VoiP) Unified Communications. Cisco UC phone system and Cisco CallManager. Cisco Unity ,CallManager Express including User training and system admin , Cisco UC phone system and Cisco CallManager, Cisco Unity ,CallManager Express service, Cisco UCphone system and Cisco CallManager, Cisco Unity ,CallManager Express technical Support local and remote Cisco UCphone system and Cisco CallManager, Cisco Unity ,CallManager Express system Patches Cisco UC phone system and Cisco CallManager, Cisco Unity ,CallManager Express software upgrades is available In the GTA and the surrounding area and across Canada and the US from Cisco/TRC

Buy from a trusted Cisco Partner Detailed Description and product outline Cisco UC500 phone system and Cisco CallManager. Cisco UC500 phone system and Cisco CallManager, Cisco Unity VoIP phone system for businesses of all types and sizes Contact us 877.390.1166 or 416.398.4448

 

Q. How many configurations currently exist for the Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series has ten configurations. All of the 8- and 16-user models offer a factory option to add an integrated wireless LAN (WLAN). The 32- and 48-user models do NOT have the option of an integrated WLAN access point.
• UC520-8U-4FXO-K9 (UC520W-8U-4FXO-K9-wireless):
8-user Cisco Unified Communications Manager Express (CME) Base, Cisco Unity® Express and IP phone feature license, 4 foreign exchange office (FXO; analog trunk) ports, 4 foreign exchange station (FXS) ports, and 1 voice interface card (VIC) slot

• UC520-8U-2BRI-K9 (UC520W-8U-2BRI-K9-wireless):
8-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, 2 Basic Rate Interface (BRI) ports, 4 FXS ports, and 1 VIC slot

• UC520-16U-4FXO-K9 (UC520W-16U-4FXO-K9-wireless):
16-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, 4 FXO (analog trunk) ports, 4 FXS ports, and 1 VIC slot

• UC520-16U-2BRI-K9 (UC520W-16U-2BRI-K9-wireless):
16-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, 2 BRI ports, 4 FXS ports, and 1 VIC slot

• UC520-32U-8FXO-K9:
32-user Cisco Unified CME Base, Cisco Unity Express and IP phone feature license, with 8 FXO (analog trunk) ports and 1 VIC slot

• UC520-32U-4BRI-K9:
32-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 4 BRI ports and 1 VIC slot

• UC520-48U-12FXO-K9:
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 12 FXO (analog trunk) ports

• UC520-48U-6BRI-K9:
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 6 BRI ports

• UC520-48U-T/E/F-K9:
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 4 FXO (analog trunk) ports, T1/E1, and 1 VIC slot

• UC520-48U-T/E/B-K9
48-user Cisco Unified CME Base, Cisco Unity Express and phone feature license, with 2 BRI ports, T1/E1, and 1 VIC slot

Q. Does the number of users indicated in a given Cisco Unified Communications 500 Series configuration refer to a limit on the number of data users?
A. No. The number of users indicated in a given configuration (for example, UC520W-16U-4FXO-K9) refers to the limit on the number of Cisco Unified IP phone users that can be configured on that system.
Q. How do Cisco Unified CME and phone licenses work on the Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series comes with Cisco Unified CME and phone licenses included. All a customer needs to purchase is the Cisco Unified Communications 500 Series and the required IP phones. All Cisco Unified Communications 500 Series configurations come with phone license support for 8 users. The 16-user configuration increases the number of phone licenses to 16 when the Cisco Catalyst® Express 520 (CE520) 8-port PoE companion switch is connected to the Cisco Unified Communications 500 Series.

Q. Does the system support Single Number Reach?
A. With the use of Cisco Unified CallConnector, users will be able to utilize Single Number Reach capabilities.
Q. Is direct inward dialing (DID) supported with the Cisco Unified Communications 500 Series?
A. Yes, DID trunk configuration is supported with the Cisco Unified Communications 500 Series by adding a 2-port or a 4-port voice interface card (FXS with DID) in the expansion VIC slot provided with all Cisco Unified Communications 500 Series configurations.
Q. Does the Cisco Unified Communications 500 Series support Survivable Remote Site Telephony (SRST)?
A. No, the Cisco Unified Communications 500 Series is a new platform designed for small businesses and supports standalone deployments. Cisco offers the integrated services router portfolio for deployments requiring interoperability with Cisco Unified Communications Manager and/or SRST functions. The Cisco Unified Communications 500 Series is meant for distributed voice deployments.
Q. Can the Cisco Unified Communications 500 Series be used for a multisite deployment?
A. Yes, the Cisco Unified Communications 500 Series can be used for multisite deployments where call processing is distributed. Also for a small business with a few sites, the Cisco Unified Communications 500 Series can be at a main site and support is provided for up to two remote sites.
Q. Does the Cisco Unified Communications 500 Series support teleworkers and Extension Mobility?
A. Yes, the Cisco Unified Communications 500 Series can support a teleworker with a remote extension. In this scenario, small business owners can interact with their business from home with secure data, voice, and video, giving them flexibility for when and how they communicate with employees, suppliers, and customers.
Q. Which Cisco IOS Software releases does the Cisco Unified Communications 500 Series support?
A. The Cisco Unified Communications 500 Series supports Cisco IOS Software Release 12.4(11)XW which supports Cisco Unified Communications Manager Express 4.2 and Cisco Unity Express 2.3.4.
Q. How is the feature set different from that for Cisco Unified Communications Manager Express?
A. The Cisco Unified Communications 500 Series integrates Version 4.2 of Cisco Unified CME and supports all the available features.
Q. What management or configuration tool is supported for the Cisco Unified Communications 500 Series?
A. Cisco Configuration Assistant is a GUI-based configuration tool that supports the configuration and management of the Cisco Unified Communications 500 Series. Cisco Configuration Assistant can also configure teleworkers for voice and wireless. It is a PC-based tool. Please reference Cisco Configuration Assistant collateral for details at: http://www.cisco.com/go/configassist.
(Note: Cisco Configuration Assistant is available as a free download from http://www.cisco.com).
Q. Does the Cisco Unified Communications 500 Series have a console port?
A. Yes. The Cisco Unified Communications 500 Series platform comes with a console or auxiliary port for the Cisco IOS Command-Line Interface (CLI). The Cisco Unified Communications 500 Series can autodetect modems and can switch between the console and the auxiliary port functions.
Q. How does the plug-n-play feature work on Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series has an embedded technology that enables autodetection, configuration, and service activation between Cisco products and applications. To complement this technology, the Cisco Unified Communications 500 Series ships with a default configuration that assists with configuration for Cisco Unified CME, VLANs, wireless, NAT, and basic Cisco IOS Firewall. Upon system bootup, Cisco IP phones can register automatically with an extension starting from "201" and have the ability to dial out on an FXO port to the PSTN.
Q. Does the Cisco Unified Communications 500 Series support voice interface cards (VICs)?
A. Yes. The Cisco Unified Communications 500 Series supports the FXS, FXO, BRI, and T1/E1 (PRI and channel associated signaling [CAS]) VICs:
• VIC-4FXS/DID

• VIC2-2FXO

• VIC2-4FXO

• VIC2-2BRI-NT/TE

• VWIC2-1MFT-T1/E1 (for use with 8-, 16- and 32-user models)

Q. Does the Cisco Unified Communications 500 Series support high-speed WAN interface cards (HWICs)?
A. No, the Cisco Unified Communications 500 Series has one built-in Fast Ethernet WAN interface, which is the only WAN interface available on the Cisco Unified Communications 500 Series.
Q. What phones are supported on the Cisco Unified Communications 500 Series?
A. The Cisco Unified Communications 500 Series runs Cisco Unified CME 4.2 and therefore supports all Cisco Unified IP phones, including Cisco IP Communicator, the Cisco Unified IP Phone 7931G and 7985G models, and the Cisco Unified Wireless IP Phone 7921G.
Q. Do all Cisco Unified Communications 500 Series models have the ability to add an integrated wireless LAN (WLAN) access point into the Cisco Unified Communications 500 Series device?
A. No. Only the Cisco Unified Communications 500 Series 8-user and 16-user configurations support an optional integrated WLAN access point for secure WLAN connectivity. The 32-user and 48-user Cisco Unified Communications 500 Series configurations do not have this option. To add the WLAN function to a 32-user or 48-user Cisco Unified Communications 500 Series solution, the customer must purchase individual Cisco 521 Wireless Express Access Point units. The Cisco 526 Wireless Express Mobility Controller can also be added to a Cisco Unified Communications 500 Series environment to create a unified system of access points. The Cisco 526 Wireless Express Mobility Controller is extremely helpful when a customer site has 3 or more Cisco 521 Wireless Access Points deployed. Small businesses can easily extend access to data applications as well as WLAN telephony.

Q. Does the Cisco Unified Communications 500 Series support Session Initiation Protocol (SIP) phones from Cisco?
A. Yes. The Cisco Unified Communications 500 Series supports Cisco SIP phones. However, when a Cisco SIP phone is running with Cisco Unified CME, the customer gets fewer features in comparison to using Cisco Skinny Client Control Protocol (SCCP) phones

SCCP and SIP Features