Cisco(VoIP)Unified Communications 500
Cisco UC500 Phone system
Features and Benefits of Cisco Unified Communications(VoIP) 500 Series.Cisco Small Business phone system
Feature
Benefit Cisco UC500 Phone system
Solution packaging
The solution offers various fixed configurations, eliminating the guesswork from configuration.
Each configuration is equipped with the appropriate number of feature licenses for call processing, voicemail, and Cisco Unified IP phones, simplifying the product structure.
A modular slot is available in most of the configurations, allowing expansion of the system with additional PSTN or analog station interfaces.
The appropriate number of fixed digital signal processors (DSPs) is packaged with each configuration.
Default system configuration
Although packaged to support various deployment configurations, the solution comes with a Cisco Smart Assist predefined configuration from the factory, allowing for rapid deployment of the product in the field:
• Preassigned phone extensions
• Dial plan
• Voice and data VLANs
• Firewall settings
With the appropriate licensed base platform, expanding the system is easy; simply connect the companion Cisco Catalyst Express 520 Switch and connect phones to the new PoE Ethernet ports.
Integrated voicemail and Automated Attendant
Voice messaging raises the level of professionalism, productivity, and customer service available to small business customers with built-in Automated-Attendant and advanced voicemail capabilities.
With Professional Automated Attendant, all calls can be handled efficiently and reliably 24 hours a day. Callers can dial by extension number of the group or person they are trying to reach or use the Dial-by-Name feature when they do not know a specific extension.
Voicemail extends your organization's productivity by allowing employees to access messages at any time from any telephone. Both internal and external calls to a busy or unattended phone are forwarded to the user's voicemail box and are greeted with the user's personalized greeting.
Integrated messaging allows you to check your voicemail using Internet Mail Access Protocol (IMAP) email clients, including Microsoft Outlook, Outlook Express, or Lotus Notes. You can also access voicemail features using the XML display on Cisco Unified IP phones.
Ethernet connectivity with quality of service (QoS)
Ethernet connectivity is provided for IP phones or wireless access points by PoE ports that provide connectivity speeds for up to 100BASE-T Ethernet technology without the need for additional power modules. Most Cisco Unified IP phones include a 10/100 switch with QoS to provide PC desktop connectivity to the network.
Optimized QoS is provided for IP phone and desktop configurations. The QoS level helps ensure that voice over IP (VoIP) traffic takes precedence.
Voice and data traffic have separate VLANs.
Port security limits unauthorized access to the network.
Power failover
A power failover feature on the base configuration allows access to the PSTN line if a power outage occurs. When power is lost, the first foreign exchange office (FXO) PSTN trunk is directly connected to foreign exchange station (FXS) analog port, allowing for calls to be placed and received.
Recorded announcements for callers: Music on Hold (MOH)
The process for providing customized MOH announcements is simplified with a dedicated MOH port, allowing small-business owners to play recorded announcements to their callers by simply plugging the audio source into the provided 3.5-mm mini-jack.
You can also use .wav files stored on flash memory of the system.
MOH is an audio stream that is played to PSTN and VoIP G.711 or G.729 callers who are placed on hold, reassuring the callers that they are still connected to the called party.
Deployment options
Depending on the configuration, the Cisco Unified Communications 500 Series can be deployed as a desktop unit, wall-mounted, or installed in a standard 19-inch (48.26-cm) rack with an optional rack-mount kit.
Unified Communications Features
IP telephony is currently experiencing tremendous growth, accelerated by access to value-added features and applications that only IP telephony can provide to the end user. Additionally, the cost benefits of converging data, voice, and video on a single network are adding to the rapid acceptance of this technology. Because it is integrated into a single system, Cisco Unified Communications 500 Series for Small Business enhances the advantages of convergence by offering the following benefits:
• Cost-effective operations through a single, integrated voice-and-data platform for all small-office needs: This highly reliable platform provides robust QoS and the right level of security, encryption, and firewall to deliver enhanced VPN services to meet small-business needs. The system delivers integrated IP telephony, voicemail, and Automated-Attendant functions, allowing you to deploy one device to address all your business needs-thereby simplifying management, maintenance, and operations and delivering a lower total cost of ownership (TCO).
• Sophisticated key system and private branch exchange (PBX) capabilities: Small businesses have different workflows and require specialized features to support their work practices. The Cisco Unified Communications 500 Series delivers a robust set of telephony features for the small office and delivers unique, value-added capabilities through XML. These capabilities, which cannot be delivered by traditional systems, enhance the productivity of the end user and the business.
• Remote maintenance and troubleshooting: You can use the industry-standard Cisco IOS Software command-line interface (CLI) or user-friendly GUI to configure and administer the Cisco Unified Communications 500 Series system.
The Cisco Unified Communications 500 Series appliance offers the feature set available with Cisco Unified Communications Manager Express 4.2 and Cisco Unity Express 3.2.
Note: Cisco Unified IP Phone 500 Series work exclusively with the Cisco Unified Communications 500 Series for Small Business and cannot be used with other Cisco call processing platforms. Cisco Configuration Assistant Release 1.6 and Cisco IOS Software Release 12.4(11)XW7 are required in order for the 521G and 524G phones to be recognized by the Unified Communications 500 Series. Cisco Configuration Assistant Release 1.7 and Cisco IOS Software Releases 12.4(11)XW9 or 12.4(20)T are required for the 521SG and 524SG phones.
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Cisco Phone System UC and IP Phones
Feature
Benefit
End-user phone features
• Multiline appearances on phone
• Attendant console functions using Cisco Unified IP Phone Expansion Module 7914 or PC-based attendance console
• Fast Transfer: Blind or consult
• Busy Lamp Field
• Silent ringing options
• Automatic line selection for outbound calls
• Call Forward on Busy, No Answer, and All
• Call Forward All restriction control
• Do Not Disturb (DND)
• Feature ring with DND set
• IP phone display of DND state
• Dial-plan pattern load on SIP phones
• Diversion of calls directly to voicemail
• Customization of soft keys
• Enable and disable Call Waiting notification per line
• Call Waiting with overlay Directory Number
• Call Waiting Ring
• Dual line appearances per button
• After-hours toll-bar override
• Auto-answer with headset
• European date formats
• Hook flash pass-through across analog PSTN trunks
• Idle URL: Periodically pushes messages or graphics on IP phones
• Last Number Redial
• Local Name Directory Lookup
• On-Hook Dialing
• Station Speed Dial with configuration changes from IP phone
• System Speed Dial for 10,000 numbers
• Silent and Feature Ring options
• SIP-based Line-Side Subscribe, providing basic presence of phone status
• Access features using soft keys or feature access codes
• Remote teleworker IP phone support
• Dynamic Hunt-Group Join or Leave
• Support for fax machines on FXS ports using H.323, Skinny Client Control Protocol (SCCP), and SIP
• XML application services on Cisco Unified IP phone displays
• Station-to-station video telephony using Cisco Unified Video Advantage or Cisco Unified IP Phone 7985G endpoints
PSTN interfaces and features
• Analog FXO Loop and Ground Start
• Basic Rate Interface (BRI) support for several switch types currently supported in Cisco IOS Software
• T1/E1 for PSTN Connectivity
• Caller ID name and number
• Automatic Number Identification (ANI)
• Direct inward dialing (DID)
• Direct outward dialing
• Dedicated trunk mapping to phone button
• H.323 trunks with H.450 support
• H450.12 automatic detection of H.450 support for remote H.323 endpoints
• H.323-to-H.323 Hairpin Call Routing for non-H.450-compliant H.323 endpoints
• SIP trunks and RFC 2833 support
• Transcoding G.711 and G.729a
System calling features
• Account codes and call detail record (CDR) field entry
• Callback Busy Subscriber Camp-On
• Per-phone call coverage rules
• Call Hold and Retrieve
• Call Park: Personal and directed
• Call Park Recall
• Call Park Assign to Extension
• Call Pickup Directed
• Call Pickup Local Group
• Call Pickup Explicit Group
• Call Transfer: Consultative and blind
• Call Waiting
• Eight-party impromptu conferencing
• Computer telephony integration (CTI) with Microsoft Dynamics CRM, Outlook, or Salesforce.com CRM using Cisco IOS Software Telephony Services Provider (TSP)
• Directory services using XML
• Hunt groups: Sequential, circular, and longest idle
• Hunt-group dynamic log in and log out
• Hunt-groups statistics: Daily and hourly
• Intercom
• Meet-Me Conferencing
• MOH: Internal or external source
• Night Service Bell or Call Forwarding
• Overlay extensions for enhanced call coverage
• Called-name display for overlay extensions
• Paging: Internal through IP phones or to external system
• Per-call caller ID blocking
• Secondary dial tone
• Additional system speed-dial option through XML service
• Time-of-day and day-of-week call blocking
• Customizable called-name display
• Basic automatic call distributor (B-ACD) (three queues) with Automated Attendant and call statistics
• Display of number of calls in queue on IP phone
• Agent log in and log out of B-ACD hunt group
• Secure voice IP phone certificate authentication and provisioning plus secure device signaling using Transport Layer Security (TLS)
• For additional information about Cisco Unified Communications Manager Express features,
Voice messaging
• Integrated voicemail and Automated-Attendant solution using Cisco Unity Express
• Complete yet concise telephony user interface (TUI) tutorial: Takes the user step by step through the mailbox setup process, minimizing the need for administrator assistance, saving time and money
• Full range of commonly used voicemail features
• Comprehensive voicemail feature set: Replying, forwarding, saving messages; message tagging for privacy or urgency; alternate greetings; pause, fast forward, and rewind; and envelope information
• Networking: Voice Profile for Internet Mail (VPIM) protocol to communicate with other Cisco messaging platforms
• Distribution lists and broadcast messages
• Public and private distribution list function and broadcast messaging capability
• General-delivery mailboxes (GDMs)
• Multiple GDM voicemail boxes for designated team members
• Ability for subscribers to recover a message if it is inadvertently deleted
• Ability to share the user interface, menu structure, and commands with other Cisco voice messaging products
• Personal operator: Configurable alternate telephone number (per voice mailbox) for "zero out" option
• Voicemail access using IMAP integration with Microsoft Outlook, Outlook Express, or Lotus Notes
• Cisco Unified IP phone voicemail and mailbox settings access using Cisco Unity Express VoiceView Express XML application
• Integrated Messaging Support for Apple Macintosh users allows Microsoft Entourage 2004 and 2008 as an IMAP client
• PINless Login to voicemail enables users to login to a voice mailbox from either the telephony user interface or through VoiceView Express without entering a PIN
• For additional information about voicemail features,
Automated Attendant
• Up to five Automated-Attendants per system
• Standard dial-by-name and dial-by-extension Automated Attendant
• Holiday schedules and calendar
• Business-hours schedule
• Script editor: Graphical scripting tool that creates customized Automated-Attendant menu flows
• Support for time-of-day and day-of-week routing
• Unlimited menu items and unlimited nesting
• Administration through telephony
• Ability to record Automated-Attendant prompts from phone or computer
• Capability to create and manage broadcast messages
• Ability to record spoken names for remote users
• Emergency alternate greeting: Alerts callers to temporary schedule changes due to snow, holidays, etc.
• For additional information about Automated-Attendant features, please visit
Configuration and management
• Preconfigured to allow for connection of phones and PSTN lines to start using system upon startup
• Automatic assignment of extensions and voicemail boxes for phones for ease of deployment and future phone additions
• Extension assigner that allows replacement of phones using simple, easy-to-follow voice prompts
• Windows GUI-based Cisco Configuration Assistant for complete system setup; customization and management included
• Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or third-party management consoles
• For additional information about Cisco Configuration Assistant, please visit . For additional information about Cisco Monitor Director and Cisco Monitor Manager,
Summary
The Cisco Unified Communications 500 Series for Small Business is a simple, smart, and affordable solution designed specifically for growing businesses with 8 to 50 employees per site. It integrates industry-leading, business-class, proven unified communications technologies (voice, data, video, security, and wireless) into one platform and facilitates integration with commonly used desktop applications such as Microsoft Outlook and Outlook Express, IBM Lotus Notes, and CRM software. Functions include Automated Attendant and voicemail, PSTN and Internet connectivity, and analog phone and fax machine support. A wide array of IP phones are supported by PoE ports. The Cisco Unified Communications 500 Series also provides the capability for voice, video, and data networking and allows business owners and employees to be securely connected to the office while they are traveling or working from their home offices.
