TRC/Avaya Ip Office Product Description

 

Introduction

Avaya IP Office

What's New in IP Office Release 6

Voice Communication Solution Features

Data Communication Solution Features

Applications Platform Features

Management Tools

Scalable Platform

Telephone Options

Application and Feature Licensing

IP Office Essential Edition PARTNER Version

Hardware

Telephones

1400 Series Telephones

PARTNER ACS Sets

PARTNER ACS "Euro" Sets

Wireless Sets

Analog "POTS" Telephones

System Administration

System Features

911 Emergency Dialing

Abbreviated Ringing (#305)

Absent Text Messaging (FEATURE 28)

Account Code Entry (FEATURE 12)

Allowed Lists(#407) / Disallowed Lists (#404)

Attendant Positions

Auto Dialing

Automatic Callback

Automatic Daylight Savings Time (#126)

Automatic Extension Privacy (#304)

Automatic Line Selection

Automatic Voice Mail Coverage (#310)

Backup Failure Alarm

Backup Programming - Automatic

Backup Programming - Manual (#124)

Bridging (Joining Calls)

Call Coverage (FEATURE 20)

Call Forwarding / Follow-Me (FEATURE 11)

Call Log - Digital Sets

Call Logs - ETR sets (#317)

Call Pickup (INTERCOM 6xx)

Call Timer Display

Call Waiting

Caller ID Features

Cell Phone Connect

CO Disconnect Time (Programmable)

Conference Drop

Conferencing

Contact Closure Support for 2 Devices (FEATURE 41 and FEATURE 42)

Copy Settings (#399)

Dial Code Features

Direct Inward Dialing (DID)

Direct Line Pickup (INTERCOM 68LL, INTERCOM 8LL)

Display Language

Distinctive / Differentiated Ringing

Do Not Disturb (FEATURE 01)

Doorphones

Emergency Phone Number List (#406)

Extension Hunt Groups (#505)

Extension Hunt Groups (#505)

Extension Name Display

External Hotline (#311)

Fax Machine Extensions (#601)

Group Calling - Ring / Page (INTERCOM 7G / INTERCOM *7G)

Group Hunting - Ring / Page (INTERCOM 77G / INTERCOM *77G)

Group Pickup (INTERCOM 66G)

Hold Reminder

Hot Dial

Hotline

Intercom Dial Codes

Intercom Dial Tone (#309)

Intercom Manual Dialing

Line Coverage Extension (#208)

Line Ringing Options

Log All Calls

Music on Hold

Network Time Synchronization (#128)

Night Service

Paging Features (INTERCOM 70 and INTERCOM *70)

Personal Line Termination

Personalized Station Ringing (#323)

POTS (Plain Old Telephone Set) Support

Privacy (FEATURE 07)

Recall (FEATURE 03)

Redialing Features

Remote Call Forwarding / Mobile Twinninng

Ring on Transfer (#119)

Ringing Line Preference

Speed Dial Options

Station Lock / Unlock (FEATURE 21)

Station Message Detail Reporting (SMDR)

System Groups

System Password ( #403)

Transfer / Transfer Return

Visual Voice Messaging

VMS Cover (FEATURE 15)

VMS Cover Ring Interval (#321)

VMS Hunt Delay (#506)

VMS Hunt Schedule Interval (#507)

Voice Mailbox Transfer - Direct (FEATURE 14)

Voice Messaging

Application Programming Interface (TAPI)

System Programming Procedures

Centralized Telephone Programming

IP Office Platform

IP Office Control Unit

IP500 Base Cards

IP500 Trunk Cards

External Expansion Modules

IP500 Analog Trunk 16 Module

IP500 Digital Station Module

IP500 Phone Expansion Module

Telephones

9600 Series IP Telephones

9620L, 9620C IP Telephones

9630, 9640, 9640G Telephone

9650, 9650C IP Telephones

Accessories

SBM24 Adapter Module

Bluetooth Adapter

Gigabit Ethernet Adapter

1600 Series IP Telephones 1400 Series Digital Telephones

1603 and 1603SW IP Telephone 1403 Digital Telephone

1608 IP Telephone 1408 Digital Telephone

1616 IP Telephone 1416 Digital Telephone

BM32 Button Module for 1616 IP Phones DBM32 Button Module for 1416 Digital Phones

5402, 5602 SW, 2402, 4602 SW Telephone

5410, 5610 SW, 2410, 4610 SW Telephones

5420, 5621, 2420, 4621, 4625 Telephones

EU24 and EU24 BL Expansion Modules

T3 Telephones

T3 Compact

T3 Classic

T3 Comfort

T3 DSS Expansion Modules

System Button Module Support

Wireless and Remote Phone Solutions

Wireless - DECT R4

Wireless - Avaya IP DECT

Wireless - WiFi (802.11)

3616 Wireless Telephone

3626 Ruggedized Wireless Telephone

3641 Ruggedized Wireless Telephone

3645 Ruggedized Wireless Telephone

3720 DECT

3725 DECT

3701 IP DECT

3711 IP DECT

Digital Wireless 3810 Telephone

VPN Phone Functionality

Analog Telephones

Avaya 6200 Analog Telephone (North America)

Interquartz Gemini Phones (EMEA and APAC)

Doorphone Entry Systems for IP Office

Headsets

Summary

Features

Basic Call Handling

Tones

Caller ID

Hold

Toggle Calls

Hold Call Waiting

Hold Music (Music on Hold)

Park

Automatic Callback

Direct Inward Dialing (DID/DDI)

Transfer

Distinctive and Personalized Ringing

Personalized Ringing

Message Waiting Indication

Visual Voice

Advanced Call Handling

Absence Text

Call Tagging

Reclaim Call

Hunt Group Enable/Disable

Call Waiting

Do Not Disturb (DND)

Dial Plan

Paging

Intrude

Inclusion

Private Call

Hot Desking

Remote Hot Desking

Relay On/Off/Pulse

Pickup

Call Recording

Telecommuter Mode

Twinning and Mobility

Key and Lamp Operation

Appearance Buttons

Line Appearance

Call Appearance Buttons

Alerting/Ring Tone for Covered Calls

Bridged Appearance Buttons

Call Coverage

External Call Lamp Indication

Outbound Call Handling Features

Account Codes

Authorization Codes

Dial Emergency

Call Barring

Alternate Route Selection (ARS)

Maximum Call Length

PIN Restricted Calling

Transferable Dial Out Privilege

Idle Line Preference

Forwarding

Coverage to Operator

Forward on Busy

Forward on No Answer

Forward Unconditional

Unconditional Forward to Voicemail

Forward Hunt Group

Follow Me

Avaya Digital and IP Phones

Programmable Buttons

Busy Lamp Field (BLF) Indicators

Call History

Language

Centralized Personal Directory

Centralized System Directory

Self-Administration

On Hook Dialing

Inbound Call Handling

Incoming Call Routing

Hunt Groups

Small Community Networking (SCN) Distributed Hunt Groups

Night Service

Time Profiles

Queuing

Announcements

Contact Center Features

Login

Monitor Calls

Acquire Call

Queue Threshold Alert

Miscellaneous Features

Conference Calls

Dial On Pickup

Off Hook Operation

External Control Port

E911

System Short Codes

IP Telephony

Gateways, Gatekeepers and H.323 - Technology Overview

IP Telephony Features

SIP Endpoint Support

Power Options for IP Telephones

VoIP FAQ

Network Requirements

What are Voice Compression Modules (VCM's) for?

Data Channels

Bandwidth Required For Each Voice Call?

Acceptable Delay?

How Many Simultaneous Calls Can I Get Down My Link?

What is the Maximum Number of Simultaneous VoIP Calls

Does the IP Office support Fax over IP ?

Network Assessment

IP Packet Flow Control

VoIP Standards Supported

Public and Private Voice Networks

Private Circuit Switched Voice Networking

Public Voice Networking

Session Initiation Protocol (SIP)

Packet Based Voice Networking

Supplementary Services within IP Networks

Small Community Networking

Internetworking with Other Avaya Products

Common Networking Features

Alternate Route Selection

Network Numbering Schemes

Data Networking Services

LAN/WAN Services

Internet Access

Remote Access Features

LAN to LAN Routing

Data Networking Features

Integral 10/100 Mbit Layer 3 Ethernet Switch

DHCP Server

Leased Line Support

Dial-Up Circuit Support

Point-to-Point Protocol (PPP)

Multi-Link Point-to-Point Protocol (ML-PPP)

Frame Relay

Service Quotas

Time Profiles

Password Authentication Protocol (PAP)

Challenge Handshake Authentication Protocol (CHAP)

Data Header Compression

Data Compression

Bandwidth Allocation Control Protocol (BACP)

Callback

Domain Name Service (DNS) Proxy

Network Address Translation (NAT)

Proxy Address Resolution Protocol (ARP)

Auto Connect

Firewall

Light-Weight Directory Access Protocol (LDAP)

Remote Access Server (RAS)

Routing Information Protocol (RIP)

VPN: IPSec Tunneling

VPN: Layer 2 Tunneling Protocol

User Call Control Applications

one-X Portal for IP Office

Calls Gadget

Call Log Gadget

Messages Gadget

Directory Gadget

Instant Messaging Another one-X Portal for IP Office User

Profiles

Call Assistant

Server, Browser and Other Requirements

IP Office Video Softphone

Video Support

Feature Overview

Licensing and Provisioning

Username and Twinning

Supported Audio and Video Hardware

Supported Audio and Video Codecs

Supported Languages

PC Requirements

Feature Summary

Receptionist

SoftConsole Options

SoftConsole Administration

SoftConsole PC Requirements

Computer Telephony Integration

CTI with IP Office

TAPILink Lite (1st Party TAPI Support)

TAPILink Pro (3rd Party TAPI Support)

Support for Developers

Messaging

IP Office Essential Edition - Embedded Voicemail

IP Office Preferred Edition - Voicemail Pro

IP Office Preferred Edition - VoiceMail Pro Resilience and Backup

Interaction of Voicemail with Email Systems

Unified Messaging Service (UMS)

Fax Messages

Text-to-Speech Email Reading (Microsoft Exchange only)

Networked Messaging

Auto Attendant

Personal Numbering

Accessing Database Information within Call Flows (IVR)

Using Text To Speech (TTS) Facilities within a Call Flow

Visual Basic (VB) Scripting

Extended Personal Greetings

Hunt Group Broadcast Messages

Personal Distribution Lists

Cascaded Out-Calling

Campaign Manager

Call Recording

IP Office ContactStore

Centralized Messaging with Avaya Communication Manager

Voicemail Feature Comparison

PC Requirements

Mobility

On-Site Mobility

External Mobility

3rd Party Mobility Solutions for Use with IP Office

Audio Conferencing

IP Office Preferred Edition Meet-Me Conferencing Solution

IP Office Conferencing Capacity

IP Office Standard Conferencing Features

The Contact Center

Customer Call Reporter

Historical Reporting

Supervisor Wallboard

Real Time Reporting

Call Statistics

Management Utilities

IP Office Manager

Monitor

Simple Network Management Protocol (SNMP)

System Status Application

Configurations

Country Availability

Sample Configurations

TAPI Functions Supported by IP Office

TAPI 2.1 Functions Supported

TAPI 3.0 functions supported

Device-Specific Data

DevLink Fields

Technical Specifications

Interfaces

Protocols

PC Specification

Licenses

Appendix

IP412 Control Unit

IP406 V2 Control Unit

IP400 WAN3 10/100

IP400 So8 Expansion Module

Small Office Edition

IP400 Trunk Interface Cards

IP500 BRI So8 Module

IP400 Phone Module

IP400 Digital Station V2 Module

IP400 Analog Trunk 16 Module

Internal Daughter Cards