Manufacturers

Avaya IP Office IP412 Control Unit

IP Office 412 IP telephony system

Avaya IP Office 412
The Avaya IP Office 412 Supports 12 Expansion Modules providing a combination of up to 360 analogand digital extensions.The Avaya IP Office 412 as the capacity for 8 analog trunks or 4 digital trunk (96 T1/PRI channels or 120 E1 channels). Avaya IP Office 412 Additional analog trunks can be provisioned using the IP400 Analog trunk 16 module. Avaya IP Office 412 Features include 60 optional voice compression channels, 2 independently Switched LAN ports, and 100 data channels. Avaya IP Office 412 Data channels are used for Routing, RAS and Voicemail applications.

Features & Benefits of Avaya IP Office 412

Avaya IP Office 412 delivers full voice functionality with a comprehensive set of features. The Avaya IP Office 412 system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity.
When the Avaya IP Office 412 acting as an IP telephony server,Avaya IP Office 412 supports cost effective standards-based IP telephony (H323), quality of service (QoS) through DiffServ (for routing), 802.1p (when used in conjunction with a Cajun® local area network [LAN] switch), and remote locations connected via Frame Relay. Avaya IP Office 412 Voice calls can be allocated dynamically and can -bump- a multi-channel data transmission from one of its channels as needed to help ensure priority voice calls get through.

Avaya IP Office 412 with a greater internal data transfer capability than the IP406 V2, Avaya IP Office 412 is more suitable for meeting the needs of the small contact center or businesses with a CRM focus. Avaya IP Office 412 differs from the IP 4060 V2 by providing a greater trunk expansion capability of up to four PRI trunks. The Avaya IP Office 412 is a stackable unit with an optional 19" rack mounting kit.

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Local Installation of Avaya IP office IP phone systems .Avaya IP office 500,400,406,412 including User training and system admin , Avaya IP office .IP office 500,.IP office 400 series,IP office 412,406, Service,Avaya IP office Technical Support local and remote for the Avaya IP office product line. Avaya IP office,IP office500,IP office 400 series,IP office 412,406, System Patches and Avaya IP office,IP office500,IP office 400 series Software upgrades is available In the GTA and the surrounding area and across Canada and the US from Avaya IP office,IP office500,IP office400

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The Avaya IP office 412 supports
·IP office 412 includes 9-pin DTE Port (for maintenance or Feature Key connection for application licensing).
·IP office 412 includes X.21/V35 WAN interface.
·IP office 412 includes Support for up to 12 IP Office Expansion Modules:
·IP office 412 includes Phone modules (8, 16, 30)
·IP office 412 includes Digital Station modules (16, 30)
·IP office 412 includesAnalog Trunk Module 16
·IP office 412 includes So8 module
·IP office 412 includes External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
·IP office 412 includes Audio input port for external music on hold source.
·IP office 412 includes Two trunk interface card slots for analog, BRI, PRI (T1, E1) or CAS (E1R2)
· IP office 412 includes2 internal sockets for IP Telephony expansion – voice compression modules (from 4 to 30 channels)
·IP office 412 includesInternal socket for internal modem (2 or 12) for Remote Access Services
·IP office 412 includes108 Data channels
·IP office 412 includes Up to 30 VoiceMail Pro ports
·IP office 412 includes Two 10/100 switched Ethernet ports (Layer 3).

Avaya IP office 412 Expansion Modules
Through support of up to twelve external Expansion Modules,Avaya IP office 412 can be enhanced to support a mixture of analog, digital or IP phones, to maximum of 360 phones in any combination. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module.
Avaya IP office 412 Data Channels
A Data Channel is used for Remote Access (RAS), Internet Access, and Voicemail sessions. A data channel is an internal signaling resource used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines.Avaya IP office 412 IP extensions do not use data channels. Data channels are used for voicemail connections with a maximum of 30 available for VoiceMail Pro on a Avaya IP office 412.
Avaya IP office 412 Modems and Voice Compression modules
You can add additional hardware to the Avaya IP office 412 system to add one modem card (12 V.90 modems) and 2 Voice Compression Modules (VCM). Each VCM supports from 4 to 30 simultaneous Voice over IP sessions and is used for either providing networking between sites over a Wide Area Network or supporting IP Telephones and Soft phones.

IP400 Trunk Interface Cards

IP400 Trunk Interface Cards	IP406 V2	IP412
IP400 Universal Analog Trunk	2	2
IP400 Quad BRI	2	2
IP400 PRI E1	2	2
IP400 Dual PRI E1	1 (Slot A)	2
IP400 E1R	2	2
IP400 Dual E1R2	1 (Slot A)	2
IP400 PRI T1	2	2
IP400 Dual PRI T1	1 (Slot A)	2

IP400 trunk interface cards fit into the card slots on the Small Office Edition, IP406 V2 and IP412 control units and in any slot of the IP500 when combined with the IP500 Legacy Card Carrier. They provide analog, ISDN or CAS trunk connectivity. Not all interfaces are available in all territories. The following table shows how many of each card type are supported by each of control unit.l

IP400 BRI Card
The BRI trunk card provides 4 Basic Rate ISDN T interfaces (8 trunks). Details of the supported ISDN
supplementary services on BRI interfaces are given in the 'Public and Private Voice Networks' section

IP400 PRI Cards (T1/E1/E1R2)
Available in single and dual versions the IP400 PRI card provides single and dual primary rate trunk interfaces respectively. The PRI is available in T1, E1 and E1R2 MFC variants depending on the territory. The dual version is only supported on the IP412, in slot A of the IP406 V2 and in the IP500 using an IP500 Legacy Card Carrier. The Small Office Edition only supports the single T1 PRI card (not E1 or E1R2).
Details of the supported ISDN supplementary services and protocols for each PRI are given in the 'Public and Private Voice Networks' section. T1 trunk cards incorporate an integrated CSU/DSU. The CSU function allows the trunk to be put in loop-back mode for testing purposes. This can be set manually, using the monitor application, or automatically from a Central Office sending a Line Loop Back (LLB) pattern. The DSU function allows the T1 trunk to be shared between data and voice services.
IP400 Universal Quad Analog Trunk (LS) Card
This card provides four analog trunk ports. These are 2-wire loop start interfaces and are available in all territories. This card supports Caller ID where provided. With IP Office R3.1 and later, this module supports optional 16ms echo cancellation. Please note that ground start analog trunks are supported via the IP Office Analog Trunk 16 Expansion Module

IP400 Voice Compression Module – 4/8/16/24/30 ports
The Voice Compression Module (VCM) is used for Voice over IP (VoIP) applications in the IP406 and IP412 control units. Five VCM variants are available supporting 4, 8, 16, 24 and 30 channels of compression. The echo cancellation capabilities of the VCM cards vary. The VCM 4, 8, 16 and 24 cards offer 64ms of echo cancellation while the VCM 30 card offers 25ms. On IP Office - Small Office Edition systems, either 3 or 16 VCM channels are built-in and cannot be changed. The IP406 V2 supports a single VCM while the IP412 can have any two VCMs installed.

The following table shows how many of each card are supported by each platform

IP400 Voice Compression		IP406 V2	IP412
IP400 VCM 4		1	2
IP400 VCM 8		1	2
IP400 VCM 16		1	2
IP400 VCM 24		1	2
IP400 VCM 30		1	2
IP400 VCM 5/10-20	not sold	1	2

IP400 Internal Modem Card
An internal modem card with 12 modems can be installed in both the IP406 V2 and IP412 to provide dial-up capacity that is better matched to remote access requirements of customers. The Internal Modem card allows up to 12 simultaneous V.90 (56kbps) analog modem calls into the IP Office

IP400 Phone Expansion Module
Available in three variants for 8, 16 or 30 analog extensions with calling line presentation.
· IP400 Digital Station Expansion Module
Available in two variants for 16 or 30 digital extensions for Avaya series digital telephones.
· IP400 So8 Expansion Module (No longer sold)
Available regionally, offering 8 BRI S-interfaces for ISDN connection.
· IP400 Analog Trunk 16 Expansion Module
Available in one variant for 16 analog loop start or ground start trunks, with power failover of two
trunks.
· IP400 WAN3 10/100 Expansion Module (No longer sold)
Provides 3 wide area interfaces and connects to IP Office via Ethernet. A maximum of 2 WAN3 10/100 modules are supported on the IP406 V2 and IP412. It is not supported on the IP500 or Small Office.

IP400 Phone Module
This module provides additional analog telephone interfaces:
· Two Wire
· DTMF signaling (No rotary or Loop Disconnect)
· Time Break Recall (No Earth Loop Recall)
· Caller ID capable
· Message Waiting Indication (MWI) capable - High Voltage, Pulsed High Voltage, Line Reversal The IP400 Phone module is available in 3 versions, giving 8, 16 or 30 extensions. Telephones can be located up to 1km from the control unit. For extensions located "out-of-the-building" additional line protection will be needed. For more information on cabling and out of building guidelines, see the IP Office Installation Manual.

IP Office Phone Modules provide support for a variety of analog MWI methods. These methods are 51V Stepped, 81V, 101V and Line Reversal. The 101V method is only supported when using a Phone V2
expansion module.
· Each analog port can support a device of maximum 1 REN.
· On analog ports, call information is sent while the phone is ringing, and cannot be updated during a call or set on an outbound call (the phone may do a local match but this is not controlled by the IP Office). The primary purpose of displays is to give information about incoming calls. Where the Caller Display standard chosen supports the delivery of text (extension name) as well as the number, both are delivered.
· An analog extension port can be set for external Paging operation. It does not operate like a normal
extension and is connected to external equipment through an isolation device. The Port will always be
busy so it cannot be called directly and can only be accessed by using a shortcode. When not receiving a Page the port will remain silent, when being paged the page tone is sent before the speech path is opened.

IP400 Digital Station V2 Module
This expansion module provides additional Digital Station (DS) ports for selected Avaya 2400, 4400, 5400, 6400, T3 (EMEA only) series phones and 3810 wireless phones (NA only). The IP400 Digital Station module is available in 2 variants; 16 or 30 extensions.

Telephones can be located up to 1km from the control unit. For extensions located "out-of-the-building" additional line protection will be needed. For more information on cabling and out of building guidelines, see the IP Office Installation Manual.
· For systems where Direct Station Select (DSS) Units are being used, IP Office supports a maximum of:
· Eight EU24 and or EU24BL per system.
· Two XM24 units on each Digital Station expansion module to a maximum of 10 XM24 units per
system.
· Two 4450 units on each Digital Station expansion module to a maximum of 10 4450 units per system.
· T3 DSS units.
See the Telephones Section for specific limits on the number of each type of telephone supported on DS modules.

IP400 Analog Trunk 16 Module
This expansion module provides an additional sixteen Loop Start or Ground Start two-wire analog trunks. (Ground start trunks are not available in all territories) The first two trunks on the module which are automatically switched to power fail sockets on the rear of the unit in the event of power being interrupted must be loop start for correct power fail operation.

Benefits
• Total voice and data communication solution for small and mid-sized businesses.
• Functions as a traditional phone system or an IP Telephony Server.
• Supports both single locations and multi-site networks.
• Basic call center and voice messaging capabilities are built-in.
• Scalable as business needs grow.
• Protects current investments in communications.

IP office Converged Communication