Avaya Voicemail Pro (IP office)

Avaya Voicemail Pro voice mail system

 

Avaya Voice mail Pro

Avaya IP Office VoiceMail Pro offers all the features and facilities of VoiceMail Lite and can be tailored to meet the individual needs of a business. Avaya Voice mail Pro has higher call capacity by scaling up from 4 to 30 simultaneous calls.Avaya Voice mail Pro All options are available in a choice of languages; both spoken voice prompts and graphical programming interfaces and have the choice of IP Office At the heart of Avaya Voice mail Pro is the ability to construct call flows from a series of different building blocks.
These building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call etc.Avaya Voice mail Pro call flows allow far more than just guiding a user to the group or extension they require. Call flows allow Avaya Voice mail Pro to dial back users as soon as a voicemail message is left for them, it provides remote access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from an external telephone.

Avaya Voice mail Pro provides message handling for individuals or groups, audio information to callers so assisting the operator during periods of heavy call activity and links to business applications through services such as Text-to-Speech.Avaya Voice mail Pro provides a full telephony applications environment where call flows can be set up and interact in real time with business workflow – callers can interact via menus and data entry and VoiceMail Pro applications can speak back results. For example, users can listen to their email messages through the telephone A single PC basedAvaya Voice mail Pro server can provide voicemail services to multiple IP Office systems in a Small Community Network over the LAN, WAN or a Frame Relay network. This is referred to as 'Centralized Voicemail' and can reduce costs, while facilitating communication between IP Office sites.

Avaya IP office 500

Other uses forAvaya Voice mail Pro include:
·Avaya Voice mail Pro Whisper Announce that prompts callers for information (usually their name) which is recorded and passed on to the user's extension on answer, allowing them to choose to accept the call or not. This is particularly useful on "CLI/ANI withheld" numbers - usually calls from telesales companies where
somebody is trying to sell you something. VoiceMail Pro will not intrude onto busy extensions.
· Avaya Voice mail Pro Assisted Transfer allows transfer of a call to a destination, but allows the call to return to VoiceMail Pro automatically for other options should the called party be engaged, or not answer within a predetermined time.
· Avaya Voice mail Pro Conditional routing of calls. Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the Week Planner can be used to define the company's standard working hours, and then combined with the calendar to define exception days such as public holidays / vacation.
· Avaya Voice mail Pro Call modules. Modules allow you to create sequences of actions that you want to share between a number of different call routing scenarios – like a “macro” in PC applications. These modules can be used to create a library of vertical voicemail applications or just easy dissemination to other IP Office voicemail sites, thanks to its import and export functionality.
·Avaya Voice mail Pro Activation of the external relays on the IP Office system. For example, remotely checking the status of the office heating and then turning it on from your Mobile/Cell Phone on your drive in to work.
· Finally, a Speaking Clock, that takes its time from the voicemail server, is built intoAvaya Voice mail Pro to minimize call charges.

VoiceMail Pro
Supported IP Office Systems				IP500, IP406 V2 and		Small Office Edition.
Mailboxes			IP Office automatically creates mailboxes for each user and hunt group on
			the system.
Message Storage Capacity			1MB per minute up to hard disk capacity.
Maximum Simultaneous Calls			Small Office Edition =IP406 V2 = 20-IP412 = 30-IP500 = 30.
Centralized operation			Y
Queue Announcements			Y
Auto Attendant			Y
Call Recording			Y
Intuity Emulation			Y

Key features of Avaya Voice mail Pro:
·Avaya Voice mail Pro client, a graphical user interface for programming and configuring applications both locally and remotely.
· Avaya Voice mail Pro IVR for individual business requirements.
·Avaya Voice mail Pro Personal Numbering.
· Avaya Voice mail Pro Broadcast group messages.
· Avaya Voice mail Pro Audiotex and Auto-Attendant services (including dial by name).
· Avaya Voice mail Pro Sophisticated Queue Announcement facilities.
· Conditions (e.g. test if 'out of hours').
· Avaya Voice mail Pro Automatic and On Demand Call Recording with an option for ContactStore Search and replay of saved messages
· Avaya Voice mail Pro Voice Forms/Questionnaire Mailboxes (Campaign Manager).
·Avaya Voice mail Pro Personal distribution lists.
· Avaya Voice mail Pro Access to Database information for building Interactive Voice Response (IVR) systems.
· Tag information retrieved from a database to a call and delivers it with the call to an agent.
· Visual Basic (VB) Script support to allow the configuration of the voicemail system through VB Scripts rather than VoiceMail Pro call flows.
· Avaya Voice mail Pro Extended Personal Greetings to customize the information presented to a caller based upon the
availability of a user.
·Avaya Voice mail Pro Text To Speech facilities to allow emails to be read out over the telephone and/or for database
information to be read to a caller in 14 languages.
· Avaya Voice mail Pro Housekeeping facilities for the management of messages.
· Automatic detection and routing of Fax calls within Auto Attendants and within a subscriber's voicemail box.
· Avaya Voice mail Pro Forwarding of voicemail messages to Email systems via SMTP.
·Avaya Voice mail Pro Unified Messaging (UMS) offers voice mail - email synchronization between VoiceMail Pro server and
email client.
·Avaya Voice mail Pro Web Access allows access to voice mails via a web interface.
· Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
· Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
· Speaking Clock.
· Avaya Voice mail Pro supported 22 languages:
· Support for TTY hearing impaired text phone
· Centralized voicemail within a multi-site IP Office environment.
·Avaya Voice mail Pro supports Networked Messaging with other Avaya voicemail systems.
· Capacity of up to 30 ports (depending on IP Office Control Unit).
· Voicemail channels between VoiceMail Pro and the IP Office can be reserved for business critical
functions or left unreserved for any function.
· Access and control of voicemail via the digital or IP terminal display (Visual Voice).
· Improved voice recording, including recording of calls made over IP endpoints (including those using
Direct Media); automatic call recording triggered by Incoming Call Routes; pausing recording when call is parked or placed on hold.
· User start points in VoiceMail Pro now include Queued and Still Queued options.
Further details on some of the VoiceMail Pro functionality listed above are described later in this section.
Further information on Queue Announcements can be found in Compact Contact Center (CCC).
Note: on the IP500, VoiceMail Pro is only supported after upgrading to IP Office Professional Edition.

Features	of the Avaya VoiceMail Platforms
							VoiceMail	Pro
Runs as a service No No Yes							YES
Multi-lingual support Yes Yes Yes							YES
Voicemail for Individual users Yes							YES
Voicemail for Virtual users							YES
Voicemail for Hunt Groups							YES
Centralized Voicemail Services							YES
Voicemail Ringback							Internal +	external
Voicemail Help TUI							YES
Message Waiting Indication							YES
Visual Voice (interactive menu on phone display)							YES
Integration with Phone Manager Pro							YES
Personalized Greeting							YES
Extended personal Greetings							YES
Continuous Loop Greeting							YES
Forward to Email							YES
Copy to Email							YES
Listen To Email (Text To Speech)							YES
Send Email notification							YES
Unified Messaging Service (UMS)							Option
Save Message							YES
Delete Message							YES
Forward Message to another Mailbox							YES
Forward to Multiple Mailboxes							YES
Forward with a Header Message							YES
Repeat Message							YES
Rewind Message							YES
Fast Forward Message							YES
Pause Message							YES
Skip Message							YES
LIFO/FIFO Message Playback Option							YES
Set Message Priority							YES
Set automatic message deletion timeframe							YES
Alphanumeric Data Collection							YES
Callers Caller ID, time and date announced							YES
Call Back Sender (if Caller ID available)							YES
Remote Access to Mail Box							YES
User Definable PIN Code							YES
Known Caller ID PIN Code By-Pass							YES
Breakout to Reception							Internal+external

Avaya Embedded Voicemail

Avaya VoiceMail Lite

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