Manufacturers

Avaya IP Office 500 Telephony system

Avaya IP Office 500 System

Avaya IP Office 500

Avaya IP Office

Avaya IP Office 500 is a modular communications solution the IP Office 500 that scales from 2 to 360 users. Avaya IP Office 500 It provides a hybrid PBX with both Time Division Multiplexing (TDM) and Avaya IP Office 500 IP phone support that can be used in either mode or both concurrently. Avaya IP Office 500 has data capabilities built in, providing IP routing, switching and Firewall protection between LAN and WAN.Avaya IP Office 500 has an integrated software applications suite that delivers a contact center, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration.
Avaya IP Office 500 solutions are built from hardware units and application software.Avaya IP Office 500 Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each Avaya IP Office 500 solution will require a system control unit (IP500 or IP412), trunk connections to service provider, and expansion modules for TDM phone cabling. Avaya IP Office 500 connect over LAN connections to the IP Office500 solution. Supports 8 expansion modules providing a combination of up to 272 analog, digital, and IP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available

With a greater VCM channel capacity and performance, the Avaya IP office 500 (IP500) is the most suitable of the Avaya IP office 500 range for IP Telephony applications.Avaya IP Office also provides an entry level offer into the IP Office family through IP Office Standard Edition software. The Avaya IP office 500 also differs from the IP412 by providing a greater trunk expansion capability of up to eight four PRI interfaces (maximum 192/240 trunks). The IP500 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations.

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Local Installation of Avaya IP office IP phone systems .Avaya IP office 500,400,403,406,412 including User training and system admin , Avaya IP office .IP office 500,.IP office 400 series,IP office 412,406,403, Service,Avaya IP office Technical Support local and remote for the Avaya IP office product line. Avaya IP office,IP office500,IP office 400 series,IP office 412,406,403 System Patches and Avaya IP office,IP office500,IP office 400 series Software upgrades is available In the GTA and the surrounding area and across Canada and the US from Avaya IP office,IP office500,IP office400

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Features & Benefits of Avaya IP Office 500

The Avaya IP office 500 supports:
· IP office 500 includes 4 slots to house a mixture of extension cards and VCM cards
· IP office 500 includes Digital Station 8 card
· IP office 500 includes Phone 2 and Phone 8 cards
· IP office 500 includes VCM-32 and VCM-64 cards
· IP office 500 includes Optional trunk daughter card support:
· IP office 500 includes Analog Trunk Module 4 card
· IP office 500 includes BRI-4 and BRI-8 cards (2 x 2B+D and 4 x 2B+D channels respectively)
· IP office 500 includes Single and Dual Universal PRI cards
· Support for IP400 trunk and VCM cards using a Legacy Card Carrier
· Slot for smart card Feature Key – required for system operation as well as licensing of optional features.
· 9-pin DTE Port for maintenance.
· Support for up to 8 Avaya IP office 500 Expansion Modules (requires upgrade to Professional Edition):
· Phone modules (8, 16, 30)
· Digital Station modules (16, 30)
· Analog Trunk Module 16
· BRI So8 module
· IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules)
· External O/P socket supporting two relay on/off switch ports, e.g. for door entry systems.
· Audio input port for external music on hold source.
· 48 Data channels
· Up to 30 VoiceMail Pro ports
· Two 10/100 switched Ethernet ports (Layer 3)

Avaya IP office 500 Voice Networking License
QSIG, H.323 and SCN capabilities are not enabled by default in theAvaya IP office 500 . An additional license is required to enable this functionality with 4 simultaneous networking channels (no channel limit for QSIG). Additional channels can then be licensed in increments of 4. A Voice Networking license is still required to enable QSIG, even though there is no limit to the number of QSIG calls that can be made or received once licensed.
Avaya IP office Standard Edition
By default the Avaya IP office 500 control unit runs a subset of full IP Office functionality called IAvaya IP office 500 Standard Edition. In this mode theAvaya IP office 500 is restricted to a maximum of 32 users in the base control unit with no expansion. Supported options include Embedded Voicemail, Phone Manager Lite/Pro/PC Softphone, SoftConsole, TAPI, SMDR, SIP trunking, mobile twinning, VPN Phone and IP DECT, as well as licenses for voice networking (H.323 or SCN). Avaya IP office 500 Standard Edition does not support advanced applications (VoiceMail Pro, CCC, Conference Center, etc). This restriction can be removed by adding an IP Office Professional Edition Upgrade license to the configuration.
Avaya IP office Professional Edition
By purchasing the upgrade license from Standard Edition to Professional Edition, additional functionality is
enabled. This includes the ability to expand the system using up to eight external Expansion Modules, allowing the IP500 to support a maximum of 272 extensions through a mixture of analog, digital or IP handsets. If additional analog trunks are required, these can be aggregated in groups of 16 on each analog expansion module. Note that the Professional Edition also enables the licensing of advanced applications such as VoiceMail Pro. The following table shows which features are supported by Standard Edition and which require the upgrade to Professional Edition.

IP Office 500 Control Unit	Standard Edition		Professional Edition
	Included	Optional	Included	Optional
Up to 32 extensions.	y		y
IP phone support	y		y
Phone Manager Lite	y		y
TAPI	y		y
SMDR	y		y
64-way basic conferencing	y		y
IP Office Manager	y		y
System Status Application	y		y
Voice Networking		y		y
Advanced Networking		y		y
Embedded Voicemail		y		y
Phone Manager Pro / PC Softphone		y		y
SoftConsole		y		y
SIP Trunking		y		y
IP DECT		y		y
Mobile Twinning and Mobility		y		y
VPN phone support
CTI Link Pro			y
32 - 272 extensions supported.			y
Expansion Module support.			y
64-way Meet-Me Conferencing			y
VoiceMail Lite				y
VoiceMail Pro				y
UMS				y
ContactStore				y
Conferencing Center				y
CCC				y
TAPI WAV				y

Avaya IP office 500 Digital Station 8 Card
This card provides 12 RJ45 ports. The first 8 ports are DS ports for the connection of Avaya digital phones
other than IP phones. The card can be fitted with anAvaya IP office 500 daughter trunk card, which then uses the additional
4 RJ45 ports for trunk connections.
· This card accepts one Avaya IP office 500 trunk daughter card of any type.
· This card supports selected Avaya 2400, 5400 and 6400 series phones, plus T3 phones(EMEA only) and
3810 wireless phones (North America only).
· 4400 Series phones (4406D, 4412D and 4424D) are not supported on this card, only on Digital Station
expansion modules. Therefore a maximum of 240 x 4400 Series phones are supported in the system.

Avaya IP office 500 Analog Phone 2 Card
This card provides 2 analog extension ports (1-2) for the connection of analog phones. The card can be fitted
with an IP500 daughter trunk card, which then uses the last 4 RJ45 ports (9-12) for trunk connections.
· This card accepts one Avaya IP office 500 trunk daughter card of any type.

Avaya IP office 500 Analog Phone 8 Card
This card provides 8 analog extension ports for the connection of analog phones. The card can be fitted with
anAvaya IP office 500 daughter trunk card, which then uses the additional 4 RJ45 ports for trunk connections.
This card accepts oneAvaya IP office 500 trunk daughter card of any type.

Avaya IP office 500 VCM Card
This card provides voice compression channels for use with VoIP calls, SIP trunks and IP-based voice
networking. The module is available in variants supporting up to 32 or 64 channels. The actual number of
channels provided is controlled by the VCM Channels licenses entered into the Avaya IP office 500 system configuration.
Each VCM card has 4 VCM channels enabled by default. Further channels can be enabled up to the maximum
(32 or 64) through adding one or more licenses (available in 4, 8, 16, 28 and 60 channel increments).
The maximum number of voice compression channels supported, using IP500 VCM base cards and / or IP400
VCM cards on IP500 Legacy Card Carriers, is 128.
Please note, the maximum number of channels which may be used on each IP500 VCM card card varies
according to the codec used, as shown in the following table.
Maximum VCM channels available, by codec type:
VCM 32 VCM 64
G.711 32 64
G.729 30 60
G.723 22 44
The card can be fitted with an Avaya IP office 500 daughter trunk card, which uses the 4 RJ45 ports for trunk connections.
· This card accepts one IP500 trunk daughter card of any type.

Avaya IP office 500 Legacy Card Carrier
This card allows a variety of IP400 trunk and VCM cards to be used with the Avaya IP office 500 control unit. The front of
the card includes a number of panels that can be snapped off to match the ports available when an IP400
trunk card is fitted.
This card does not accept anyAvaya IP office 500 daughter trunk cards.
· The IP500 control unit can accept up to 2 IP400 trunk or VCM cards by mounting each card on an Avaya IP office 500
Avaya IP office 500 Legacy Card Carrier
· This card supports the following IP400 cards:
· PRI T1
· Dual PRI T1
· PRI 30 E1 (1.4)
· Dual PRI E1
· PRI 30 E1R2 RJ45
· Dual PRI E1R2 RJ45
· ANLG 4 Uni
· BRI-8 (UNI)
· VCM 4
· VCM 8
· VCM 16
· VCM 24
· VCM 30

Avaya IP office 500 daughter trunk cards can be fitted to existing Avaya IP office 500 base cards to provide support for trunk ports. The
daughter card uses the ports provided on the base card for cable connection. The addition of an Avaya IP office 500
daughter trunk card is supported on IP office 500 Digital Station, Avaya IP office 500 Analog Phone and IP office 500 VCM base cards.
They are not supported on the Avaya IP office 500 Legacy Card Carrier base card.
For those base cards that support daughter cards, there are no restrictions on the combination of card types.
However in systems with both Analog Phone 8 base cards and analog trunk daughter cards, combining the two
types are recommended as it then provides analog power failure support for one trunk/extension (Not
applicable to the Analog Phone 2 base card).
Each daughter card is supplied with the spacer pegs required for installation and a label to identify the card's
presence on the physical unit once installed.
· IP500 Analog Trunk Card (Maximum 4).
· IP500 BRI Trunk Card (Maximum 4).
· IP500 Universal PRI Trunk Card (Maximum 4).

Avaya IP office 500 Analog Trunk Card
This card can be added to an IP500 Digital Station card, IP500 Analog Phone base card, or IP500 VCM card. It
allows that card to then also support 4 analog loop-start trunks. It also provides one analog V.32 modem.
When fitted to an IP500 Analog Phone 8 base card, the combination supports 1 power failure extension
to trunk connection

Avaya IP office 500 BRI Trunk Card (Euro ISDN)
This type of card can be added to an IP500 Digital Station card, IP500 Analog Phone card, or IP500 VCM card.
It allows that card to then also support up to 4 BRI trunk connections, each trunk providing 2B+D digital
channels. The card is available in 2 port (4 channels) and 4 port (8 channels) variants.
From IP Office release 4.2 onwards, the ports on IP500 BRI cards can be individually configured to operate as
an S-interface (S0 mode). When set as an S interface the settings for the Line will be exactly the same as for a
circuit on an So8 Expansion Module.
These trunks support the mobility features of Mobile Call Control and one-X Mobile client support introduced in Release 4.2.

Avaya IP office 500 Universal PRI Trunk Card
This type of card can be added to an IP500 Digital Station card, IP500 Analog Phone card, or IP500 VCM card. It allows that card to then also support primary rate digital trunk connections. Available in single and dual versions the IP400 PRI card provides single and dual primary rate trunk interfaces respectively. The PRI is configurable for T1, E1 or E1R2 MFC use depending on the territory Details of the supported ISDN supplementary services and protocols for each PRI are given in the 'Public and Private Voice Networks' section. The IP500 Universal PRI trunk cards incorporate an integrated CSU/DSU. The CSU function allows the trunk to be put in loop-back mode for testing purposes. This can be set manually, using the monitor application, or automatically from a Central Office sending a Line Loop Back (LLB) pattern. The DSU function allows the T1 trunk to be shared between data and voice services.

Here is a summary of the capabilities of the card:
· Each card is configurable to connect to T1, E1 or E1R2 lines.
· The card is available in either a single or dual PRI variant. The single variant can support up to 24 T1
channels or up to 30 E1 channels. The dual variant can support up to 48 T1 channels or 60 E1 channels.
· On each card, 8 channels per interface are enabled by default. This means that the single PRI has 8
channels enabled, while the dual PRI has 16 channels enabled. Further channels may be enabled by the
purchase of additional licenses in 2-channel or 8-channel increments.
· The IP500 PRI daughter card works on any IP500 VCM or extension base card (not the Legacy Card Carrier).
· Up to four Universal PRI cards can be installed in any combination in the IP500 chassis.
· Diagnostics capabilities:
· Visual indicators to show service state
· Physical test points to monitor traffic.
· These trunks support the mobility features of Mobile Call Control and one-X Mobile client support
introduced in Release 4.2.

What's New in IP Office 4.2

External Expansion Modules
Unless otherwise stated, each of these modules may be used with the IP500, IP406 V2 and IP412.
· Avaya IP office 500 Phone Expansion Module
Available in two variants for 16 or 30 analog extensions with calling line presentation.
·Avaya IP office 500 Digital Station Expansion Module
Available in two variants for 16 or 30 digital extensions for Avaya series digital telephones.
· Avaya IP office 500 BRI So8 Expansion Module
Available regionally, offering 8 BRI S-interfaces for ISDN connection.
· Avaya IP office 500 Analog Trunk 16 Expansion Module (US version only)
Provides 16 analog loop start or ground start trunks, with power failover of two trunks.

Voicemail	Platform Support		Embedded Voicemail	VoiceMail Lite	VoiceMail Pro
Avaya IP 500			Yes (does not use VCM resources)	YES+	YES+
Avaya IP 412			No	YES	YES
Avaya 406v2			Yes (does not use VCM resources)	YES	YES
Avaya Small Office Edition			Yes (does not use VCM resources)	YES	YES
		*IP500 running in IP Office Professional Edition mode only.