Avaya IP Office 412 and IP Office 500 Features & Benefits

Avaya IP Office 412 & 500 Features

Avaya IP 412& 500 Office provides a comprehensive telephony feature set to enable a fast and efficient response to a telephone call. Avaya IP Office 412& 500 Features such as Caller ID display and call tagging allow employees to see who is calling and who they are calling before they pick the call up.

Avaya IP Office 412& 500 Client information can even be 'popped-up' on the user's PC. For those who are not tied to a desk, Wireless handsets and twinning offer mobility around the office.For those out of the office, be it on the road or working from home, comprehensive and easy to use call forwarding facilities, PC Softphone and a remote access service allow them to remain in telephone contact and access centralized resources at all times.

Avaya IP Office Incoming calls can be efficiently handled using either Direct Dialling (DDI/DID) or dedicated operators. For out of hours calls or times when you just can't take calls, IP Office provides voicemail and optional Auto-Attendant services.

Avaya IP Office 412 & 500 IP Office System Features
Account Codes
Automatic Call Distribution/ Hunt Groups
Bridged Appearance
Call Appearance
Call Barring
Call Coverage
Caller Display
Dial Emergency
External Control Port
E911
Group Paging
Hold Music
Hot Desking
Incoming Call Route
Intrusion Warning Code
Key & Lamp Operation
Least Cost Routes
Line Appearance
Maximum Call Length
Night Service
Off-Switch Call Inhibit
Outgoing Calls
PIN Restricted Calling
Personal Fax Numbers
Queuing
Short Codes
Speed Dials
Time Profiles

Avaya IP Office 412 & 500 Caller ID
Feature
· Display of the caller’s number on incoming calls, where supplied by the service provider.
· Sending of calling number on outgoing external calls.
Benefit
· Confirmation and recognition of who is calling.
· Storage of Caller ID numbers for return calls.
· Directory name matching to Caller ID numbers.
· Screen-Popping customer records in compatible applications.

Avaya IP Office 412 & 500 Automatic Callback
Feature
· When calling an extension that is busy, set the system to call you when the extension becomes free.
This feature is also called "Ringback When Free".
· When calling an extension that just rings, set the system to call you when the extension is next used.
This feature is also called "Ringback When Next Used".
Benefit
· Carry on with other work and let the system initiate a call for you when the extension becomes
available.

Avaya IP Office 412 & 500 Visual Voice
Feature
· Provides interface to voicemail through handset display and buttons e.g. Listen, Save, Delete, Fast
Forward.
Benefit
· Quick access to voicemails and commonly used messaging features.

Avaya IP Office 412 & 500 Absence Text
Feature
· Display a text message on the user's phone and IP Office Phone Manager application.
· Display the same message on other internal phones and IP Office applications when calling the user.
Benefit
· Inform other internal users of your current status and likely availability.

Avaya IP Office 412 & 500Call Tagging
Feature
· Display a text message on the user's phone, or Phone Manager application, when a call is presented to it.
Benefit
· Provide additional information about the call.

Avaya IP Office 412 & 500 Reclaim Call
Feature
· The ability to recover, or reclaim, the last call that was at your phone but is now ringing or is connected elsewhere.
Benefit
· If you just miss a call and it goes to voicemail or call coverage, you can get the call back while it is still being presented or connected through IP Office

Avaya IP Office 412 & 500 Hunt Group Enable/Disable
Feature
· The ability for a user to enable or suspend their membership of Hunt Groups.
Benefit
· A user may need to temporarily join or leave individual hunt groups, for example to cover a peak of
calls without changing the system programming.

Avaya IP Office 412 & 500 Remote Hot Desking
Feature
· The ability for a user to Hot Desk to other locations within the Small Community Network.
· Available on Digital, Analog and IP phones.
Benefit
· A user can make and receive calls from any office as if using the phone on their own desk.
· Single number, improved mobility and easy access to familiar features.
· Great for consultants, managers, lawyers working on different offices on different days.

Avaya IP Office 412 & 500 Appearance Buttons
Feature
· Use the programmable buttons available on Avaya digital and IP telephones to represent individual calls.
· Answer, originate and join calls by pressing the appropriate appearance buttons.
Benefits
· Indication of calls connected and calls waiting.
· Handling of multiple calls from a single phone.

Avaya IP Office 412 Call Appearance Buttons
Feature
· Uses a programmable button on the Avaya digital and IP telephone to represent an incoming or
outgoing call.
· Separate buttons are used to represent each simultaneous call that the user can make or answer.
· Where possible, the status of the calls (ringing, connected or held) is indicated by the button indicator.
Benefit
· Call appearances allow a single user to make, answer and switch between multiple calls by pressing the appropriate call appearance button for each call.

Avaya IP Office 412 & 500 Call Barring
Feature
· It is possible to prevent or allow calls to certain numbers such as international numbers or premium rate numbers for individual users or on a system wide basis.
Benefit
· Restrict the dialing of specific numbers or types of numbers system wide.
· Restrict certain users from dialing specific numbers or types of numbers

Avaya IP Office 412 & IP 500 Office Extension Features
Absent Text
Call Coverage
Call Forwarding
Call Hold
Call Intrude
Call Park
Call Pickup
Call Steal / Acquire Call
Call Transfer
Call Waiting
Clear Call Waiting
Conference Calls
Dial Ahead
Dial On Pickup
Directory
Distinctive Ringing
Do Not Disturb
Enhanced Intrusion (Whisper Page)
Follow Me
Handset Dial By Name
Hot Transfer
Hold Call Waiting
Login
Meet-Me Conference
Monitor Calls
Ring Back When Free
Relay On/Off/Pulse
Suspend/Resume
Suspend Call Waiting
Toggle Calls

System Short Codes for Avaya IP Office 412 & IP 500
Short Codes are used as commands the IP Office to make changes for the user, group or system, so need to set up with consideration to security. The command may need additional information included with it, such as for forward, the phone number forwarded to. Short codes are a flexible and quick way of setting up certain features. IP Office has short codes provided by default on the system, or more advanced codes that need programming by the system administrator. The full set of short code commands are listed below;
AOC Previous Call
AOC Reset Total
AOC Total
Auto Attendant
Break Out
Busy
Busy On Held
Call Intrude
Call List
Call Listen
Call Pickup Any
Call Pickup Extn
Call Pickup Line
Call Pickup Group
Call Pickup Members
Call Pickup User
Call Queue
Call Record
Call Steal
Call Waiting On
Call Waiting Off
Call Waiting Suspend
Cancel All Forwarding
Cancel Ring Back When
Free
Channel Monitor
Clear Call
Clear CW
Clear Hunt Group Night
Service
Clear Hunt Group Out Of
Service
Clear Quota
Conference Add
Conference Meet Me
CW
Dial
Dial 3K1
Dial 56K
Dial 64K
Dial CW
Dial Direct
Dial Direct Hot Line
Dial Emergency
Dial Extn
Dial Inclusion
Dial Paging
DialPhysicalExtensionByNu
mber
DialPhysicalNumberByID
Dial Speech
Dial V110
Dial V120
Dial Video
Disable ARS Form
Disable Internal Forwards
Disable Internal Forward
Unconditional
Disable Internal Forward
Busy or No Answer
Display Msg
Do Not Disturb Exception
Add
Do Not Disturb Exception
Delete
Do Not Disturb On
Do Not Disturb Off
Enable ARS Form
Enable Internal Forwards
Enable Internal Forward
Unconditional
Enable Internal Forward
Busy or No Answer
Extn Login
Extn Logout
Flash Hook
Follow Me Here
Follow Me Here Cancel
Follow Me To
Forward Hunt Group Calls
On
Forward Hunt Group Calls
Off
Forward Number
Forward On Busy Number
Forward On Busy On
Forward On Busy Off
Forward On No Answer On
Forward On No Answer Off
Forward Unconditional On
Forward Unconditional Off
Group Listen Off
Group Listen On
Headset Toggle
Hold Call
Hold CW
Hold Music
Hunt Group Disable
Hunt Group Enable
Last Number Redial
MCID Activate
Mobile Twinned Call Pickup
Off Hook Station
Park Call
Private Call
Private Call Off
Private Call On
Priority Call
Record Message
Relay On
Relay Off
Relay Pulse
Resume Call
Retrieve Call
Ring Back When Free
Secondary Dial Tone
Set Absent Text
Set Account Code
Set Authorization Code
Set Hunt Group Night
Service
Set Hunt Group Out Of
Service
Set Inside Call Seq
Set No Answer Time
Set Mobile Twinning
Number
Set Mobile Twinning On
Set Mobile Twinning Off
Set Outside Call Seq
Set Ringback Seq
Set Wrap Up Time
Shut Down Embedded
Voicemail
Suspend Call
Suspend CW
Toggle Calls
Unpark Call
Voicemail Collect
Voicemail Node
Voicemail On
Voicemail Off
Voicemail Ringback On
Voicemail Ringback Off

Unified Communications for Small Business is a suite of applications:
Turns a home phone into an Avaya IP Office 412 & 500 telephone with the Phone Manager Pro intelligent desktop application using Telecommuter capabilities. Enables a mobile device to simultaneously ring when calls arrive at an Avaya IP Office 412 & 500 telephone.

Empowers the mobile user with complete call control—place a caller on hold, transfer, toggle between calls, or create a conference call. Downloads software using mobile devices (Windows Mobile 5 & 6 and Symbian Single-Mode Version 4).

This enables the mobile user to make and receive calls through the Avaya IP Office 412 & 500 system, saving on toll charges, retaining customer records, and maintaining mobile number privacy. Avaya IP Office 412 & 500 Provides remote workers with software to turn the remote IP hard phone into an extension of the system without the need for remote VPN (Virtual Private Network) gateways.

Unified Communications is about allowing communications to happen where and when you want it to happen, using the device that’s most appropriate at that time and in that place .Avaya IP Office 412 & 500 Unified Communications helps small businesses deliver real-time responsiveness to customers, suppliers, and vendors wherever mployees are.

Unified Communications enables non-stop productivity even when employees can’t get into the office.Avaya IP Office 412 & 500 Unified Communications help businesses retain and recruit talent from anywhere—no longer limit the labor pool to local geography.

To learn more about Avaya IP Office 412 & 500 Features & Benefits Contact us 877.390.1166 or 416.398.4448