Avaya IP Office Manager

Avaya IP Office Manager Utilitie

Avaya IP Office Manager application is IP Office's main configuration tool. Using a Windows Graphical User Interface, Avaya IP Office Manager provides an intuitive interface for installation, configuration and subsequent moves and changes. As with all IP Office applications, the Avaya IP Office Manager is multi-lingual and coupled with the ability to use the application both locally and remotely, it is possible for an administrator to manage any of their IP Offices from any country using their local language preference. Access to each IP Office is protected by passwords and definable user rights. This allows Avaya IP Office Manager to operate according to the individual administrator’s level of expertise.

Avaya IP Office Manager operates on a local copy of the IP Office configuration file. Configurations are prepared
and reviewed 'off line' before committing to the IP Office. This has the benefit of ensuring a backup copy of the Avaya IP Office Manager
system configuration is always available for disaster recovery.

Avaya IP Office Manager has a built-in audit trail that tracks changes to the system configuration, and who has made them.
Avaya IP Office Manager can display the audit trail to assist with problem resolution. The Audit trail records the last 15
changes in the configuration and records the following elements:
· Configuration Changed - For configuration changes, the log will report at a high level on all configuration
categories (users, hunt group...) that have been changed.
· Configuration Erased
· Configuration merged
· Reboot – user instigated reboot.
· Upgrade
· Cold Start
· Warm Start
· Write at HH:MM – This is when the administrator saved the configuration via the schedule option
· Write with Immediate Reboot
· Write with Reboot When Free

Avaya IP Office Manager is also used for maintenance functions such as:
· Upgrade to the IP Office system software.
· Systems running 2.1 or later have the added benefit of being able to send software over an IP network link to a system and have it validated before committing to the upgrade
· IP Office Manager 3.2 is backwards compatible with systems from release 2.1 onwards to allow a single management application.
· Importing and Exporting IP Office configuration information in ACSII-CSV files. Avaya IP Office Manager will create files for the following data
· Configuration.csv which is a complete list of items as perAvaya IP Office Manager 5.1 and earlier
· Directory.csv containing fields NAME, NUMBER
· HuntGroup.csv containing fields HUNT GROUP NAME, HUNT GROUP EXTENSION, GROUP, HUNT, ROTARY, IDLE, QUEUING, VOICEMAIL, BROADCAST MESSAGES, EMAIL ADDRESS
· License.csv is import only containing fields LICENCE OPTION, LICENCE KEY
· ShortCode.csv containing fields SHORT CODE, TELEPHONE NUMBER, FEATURE NAME
· User.csv containing fields NAME, EXTENSION NUMBER, USER RIGHT, EMAIL ADDRESS
· User templates for rapid programming and user rights for setting up user access levels

Avaya IP Office Manager Simple Network Management Protocol (SNMP)
SNMP is an industry standard designed to allow the management of data equipment from different vendors
using a single Network Manager application. The Network Manager will periodically poll equipment to solicit a
response, if no response is received an alarm is raised. In addition to responding to polls, IP Office monitors
the state of its Extensions, Trunk cards, Expansion Modules (except WAN3 module) and Media cards so that if
an error is detected IP Office will notify the Network Manager.

IP Office allows two separate Network Managers
to be configured so that both a customers Network Manager and a Maintainers Network Manager to be notified
of the same alarm condition. As the IP Office solution comprises many applications, the core software notifies
SNMP events from both VoiceMail Pro and Embedded voicemail to warn of approaching storage capacity limits.
IP Office has been tested against CastleRock's SNMPc-EE™ and HP's Network Node Manager (part of the
OpenView application suite). Avaya's 'Integrated Management Suite' also uses HP's Network Node Manager.

On customer sites where SNMP management is not available, IP Office can email events using up to 3 email
addresses each containing a different set of alarms. The following system event categories can be chosen for
email notification, if installed on the system:
· Generic
· Trunk lines
· Embedded Messaging Card
· VCM
· Expansion modules
· Applications
· License
· Phone change
· CSU Loop-Back
IP Office sends email notifications directly to the email server; no additional PC client is needed.

Avaya IP Office Manager CDR
For IP Office customers that want to capture simple call details, the system can output Call Detail Records (CDR) to a designated IP address and port. The records that can be included by IP Office CDR output are listed below:
· Date Records
A date record is sent each time a CDR connection is started and then once a day (at midnight). The date can be in month/day or day/month format, as selected on the System | CDR/SMDR tab.
·Avaya IP Office Manager Call Detail Records
Call detail records are sent at the termination of a call (in 5 second increments). For some formats, additional fields can be selected using the Normal, Enhanced, or ISDN options on the System | CDR/ SMDR tab.
Depending upon the selected report format and options, there are a number of different fields available within the CDR, they are listed as follows (please review the IP Office Manager documentation for further information):
· Access Code Dialed
· Access Code Used
· Account Code
· BCC (Bearer Capability Class)
· Calling Number
· Calling Number/Incoming Trunk Access Code
· Carriage Return
· Condition Code
· Dialed Number
· Duration
· Feature Flag
· Incoming Circuit ID
· Incoming Trunk Access Code
· Line Feed
· Null
· Outgoing Circuit ID
· Space
· Time

Avaya IP Office Manager SMDR
For more formal call logging and reporting, the IP Office Station Message Detail Report (SMDR)output is used by third party applications for many call accounting applications. IP Office SMDR provides much greater details of the call, including duration, ring time, hold time, and transfer information. From Release 4.2 onwards, IP Office can output SMDR events directly as well as through a separate Windows
service included in the IP Office Delta Server application. To generate SMDR events directly, choose SMDR from the System | CDR/SMDR tab in Avaya IP Office Manager. The IP Office Delta Server (SMDR) application is provided on the Admin portion of the IP Office CD/DVD set. It allows the detail of all calls to be sent to a file on the PC. Both methods allow the details of calls to be sent over an IP network to a TCP/IP port. Third party applications use this data to allocate costs to departments, analyze trunk capacity, report usage against account codes etc. One IP Office SMDR (Delta Server) is required for each site requiring the use of call accounting software. Please refer to the Technical Specifications section for the Delta Server requirements.

Avaya IP Office Manager System Status Application
The System Status Application (SSA) is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems locally or remotely. SSA shows both the current state of an IP Office system and details of any problems that have occurred. The information reported is a combination of realtime events, historical events, status and configuration data to assist fault finding and diagnosis. SSA provides real-time status, historic utilization and alarm information for ports, modules and expansion cards on the
system. SSA connects to all variants of IP Office running release 4.0, using an IP connection that can be remote or local. Modem connections at 14.4kbps or above are supported for remote diagnostics.
SSA provides information on the following:
· Alarms
SSA displays all alarms which are recorded within IP Office for each device in error. The number, date and time of the occurrence is recorded. The last 50 alarms are stored within IP Office to avoid need for local PC.
· Call Details
Information on incoming and outgoing calls, including call length, call ID and routing information.
· Extensions
SSA details all extensions (including device type and port location) on the IP Office system. Information on the current status of a device is also displayed.
· Trunks
IP Office trunks and connections (VoIP, analog and digital) and their current status are displayed. For VoIP trunks, QoS information is also displayed (e.g. round trip delay, jitter and packet loss)
· System Resources
IP Office includes central resources that are utilized to perform various functions. Diagnosing these resources is often critical to the successful operation of the system. This includes details on resources for VCM, Voicemail and conferencing.

SSA can be launched independently or from IP Office Manager and there can be up to two (2) SSA clients connected to an IP Office unit at one time.
Note: SSA is not a configuration tool for IP Office systems. For information on configuration, refer to Avaya IP Office Manager
In IP Office 4.2, System Status Application (SSA) has a new real-time configuration alarms screen which
shows the following new alarms:
· Duplicate Numbers in Small Community Networking dial plan.
· “No routing for Line” - Incoming Line Group has no associated Incoming Call Route.
· Call Routed to a non-existent Start Point in VoiceMail Pro.
· SSA displays the following new resource availability alarms in IP Office 4.2:

· Attempt to use a feature for which no license is installed.
· Voicemail storage full or nearly full.
· The following new screens are provided in SSA in IP Office 4.2:
· Control Unit Audit - details the last 15 accesses from Manager.
· Feature Key and License Status.
· Directory, including Users on the SCN.
· Real time Voicemail port status.
· Voicemail Summary/Detail information.
· Real time Mailbox status.
· IP Route and Service status.
· Tunnel Status.

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